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  • 42,658 Threads
  • 61,188 Replies
42658 Threads
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ivan.cutchon
posted in Razer Support
Razer Core X Connectivity Issue

Hello, I recently got my Razer Core X in the mail with a EVGA GTX 1060 6GB and was trying to use it with my older Razer Blade Stealth 7500U [Kaby Lake] Laptop. I installed all the updates available on the support website for my laptop and the latest Window Update. I was able also able to install the NVIDIA drivers that I needed. But the problem is... the Razer Core does not stay connected to my RBS Laptop. It disconnects every 10 seconds and since then I have not been able to use it. Has anyone has this problem? and if so how can I fix it?

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Razer.Caziel
5 years ago
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fastQueenBlueretro088
posted in Razer Support
Activation code

So last year I had activated my Electra v2 and I was wondering where the activation code is, the thing is my mother had already thrown out the box (its still active) *edit: Ignore my name, still haven't found how to change it

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Razer.Caziel
5 years ago
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dhruvbajwa
posted in Razer Support
RAZER Synapse 3 Failed to launch.

it only launches in the background. and i don't want to reinstall because my RGB settings might go. happened when it was updating.

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M
5 years ago
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spicefinch45
posted in Razer Support
My Razer Blade Stealth [Graphics Model] has glossy screen?

I just picked up a new Razer Blade Stealth. I booted it up, and realized the screen is glossy. Honestly, I'm just confused. I don't even mind that much, it kinda looks nice. But what I'm worried about is that my screen will have longevity issues. What should I do?

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Razer.Speedcr0ss
5 years ago
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LisaWes13
posted in Razer Support
So confused

I bought this card at Target so my daughter could get Roblox Robucks…. will it not work now? Also, I don't even see where to input the PIN. confused in MN

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Razer.Speedcr0ss
5 years ago
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dpoodleb
posted in Razer Support
Razer Nari Ultimate Firmware wont download

My friends have been complaining about my mic quality which is set to the (dvd quality) setting. so i took to the live chat support and they have told me to download the firmware which makes sense but when i go to download the firmware. It says synapse is running. Even when it is not. I have tried closing the app, unistalling the app and then try and download the firmware. I have rebooted my computer multiple times and nothing seems to have done the trick. Any suggestions ?

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Razer.Speedcr0ss
5 years ago
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LavenderPinkSHELLsolo298
posted in Razer Support
Razer wolverine ultimate not working

I bought this controller less than 2 months ago and I try to connect the controller to my Xbox one S and it does not work and is unresponsive. The white flashing light shows and the green and blue light shows when you switch profiles and sometimes the rgb flashes but that’s about it the controller may work for only a few seconds then disconnect rarely and I’ve been trying for several hours to fix it . The cable works fine as I tried it in my Xbox controller and it worked perfectly fine . Has this happened to anyone before because the internet shows no instances of this happening to somebody else before

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L
5 years ago
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coolRedViolet396
posted in Razer Support
Razer blade 2013 charger

Hello, my girlfriend is usin my old blade 2013(not pro) and charger burned. which charger should i buy to replace it? Is the one on razer site 165W going to be ok? Charger was 150W Thx for help!

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C
5 years ago
PlainBread
PlainBread
posted in Razer Support
"Failed to start" Synapse 3

Recently I have noticed some of my volume macros on my chroma v2 were not working. Upon investigation I noticed that I could not even open synapse. This also seemed to effect all games that I had custom lighting for on synapse such as Overwatch and A Hat In Time, as I could not open them at all. (Instantly crashed) I have tried to uninstall razer completely and re download synapse but I still get the same error. My OS is also up to date, so im not sure what the issue could be now.

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M
5 years ago
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bestSkyMagenta067
posted in Razer Support
Tartarus V2 D-Pad replacement: where to buy?

Hello, I own a Tartarus V2 and the switches of the d-pad, like a lot of tartarus v2 owners, stopped working after few month of use (no more click sound). Since the product is no more in warranty, is there a way for me to buy a d-pad PCB or switches replacement somewhere? Thanks. Y.

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5 years ago
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MrDotDee
posted in Razer Support
Is There Any Way to Store the Chroma Effect Onto Cynosa Chroma to Use On Another Device

I have been trying to use custom chroma settings on my Xbox One but I cant find a way to save it to the device.

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Razer.Speedcr0ss
5 years ago
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Blackwormz
posted in Razer Support
Streamer question

Hello I have maybe a dumb question so sry about that. the #razerstreamer hashtag works only in twitch plattform? Coz i partnered with other streaming plattform and mostly streaming there. Thanks :)

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B
5 years ago
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VividAmbergardencool660
posted in Razer Support
Open Windows folder with Synapse?

I haven't found any way to open Windows folders inside of Synapse. The only was I was able to do it was by creating a batch-file and linking that. Am I missing something or is there really no option built in to do that? It seems like a pretty basic / important function to me. :)

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V
5 years ago
Deodedros
Deodedros
posted in Razer Support
Razer Synapse 2 Network error

Context: So earlier today I found out somehow mouse acceleration was automatically turned on. I try to open razer synapse but its not responding so I figured something probably got corrupted, so I uninstall and reinstall razer synapse 2. Issue: Upon doing so and logging in it would give me an error "network not available" after a while of trying to login. I uninstall and reinstall multiple times and then decided to try synapse 3. It logged in fine however I'm running a Blackwidow 2014 Tournament edition and 2013 Deathadder. I was wondering if anyone else had issues as I can't use any of my macros or edit any more profiles/settings unless I have synapse 2.0

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Razer.Speedcr0ss
5 years ago
G
Giggleschits
posted in Razer Support
Synapse 3 freezing

I've had my Tartarus V2 and my Goliath Chroma for a while now. Just recently I'll be working and my Tartarus keys are defaulted and the Chroma frozen. Closing Synapse and reopening corrects the issue. Bug in the new version perhaps?

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5 years ago
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IRNU_SURYOHADI
posted in Razer Support
RBP 2017 keep shutting down on heavy load game

hi guys, so im experiencing this sudden shut down on RBP 2017 with gtx 1080. my battery had bulged up a while ago, and i have to play rely on to the 250w charger. i thought its possible since other Laptop can do that. but since then my RBP experiencing sudden shut down on heavy load game. after around 5-10 minutes of playing, the Laptop shut down for no reason. i checked the Temperature and its around 80 so i think it should be fine. is there any Chance that my adapter not powering enough Juice anymore to my RBP , so its broken ? or should i just plug in a new battery ? thank you and best regards

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I
5 years ago
dpgx81
dpgx81
posted in Razer Support
Razer Sila Mesh Point Froze

I purchased a pair of Sila's last week for my home and have been pretty happy thus far. I woke up this morning and noticed my connection was down, when going into the Sila app, the Mesh point appeared to be offline. The Mesh point was still lit up green, however, it was not responsive. I waited a few minutes then hard power cycled, and it came back up. Has anyone experienced freezing issues with Mesh Points? The primary was still working perfectly. I will say performance has been awesome as I just upgraded to 400 Mbps and my Unifi setup wasnt anywhere near fast enough to take advantage of the service wirelessly. This has been fantastic as I can actually hit 450+ Mbps now of throughput to wireless devices. Also any history on firmware updates or release notes? It'd be nice to know when one is released and what is added. Thanks for your help.

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Razer.Speedcr0ss
5 years ago
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FrostyHalo
posted in Razer Support
Nari Ultimate's mic sounds miffed in discord.

For some reason, after buying a nari ultimate gaming headset my mic's volume is very quiet in discord, so quiet that my friends cannot hear me unless they set my input volume to 200%. - I have set Nari-Chat as default communication device - Levels on the advanced properties on the recording device is set to 100% - levels on chat input are set to 100 - format : 1 channel, 16 bit, 48000 Hz (DVD Quality) In the synapse 3: - I have the mic volume set to 100, and the sensitivity doesn't do anything to help the input volume. any ways of fixing this?

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5 years ago
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Sadsoft
posted in Razer Support
Synapse 3 - All sorts of issues

I swapped out my Blackwidow Chroma for a Blackwidow Elite on my new build. The keyboard is great, but the software is giving me major headaches. 1. I can't put anything onto the internal memory. The software spends an inordinate time locked up before eventually saying that it failed and I need to try again. So far I haven't needed this, but I tried it a few times because... 2. Chroma doesn't work. It defaults to Spectrum or a solid color at seemingly random. One time (and I mean one time) using the Visualizer module was able to turn the light on and off using the preview function. Beyond this, it never applies anything done in Studio. About 75% of the time, Quick Effects' drop down menu isn't there. The other 25% of the time, it does nothing. A little icon saying that only one Chroma device is connected appears sometimes that doesn't do anything when clicked. 3. The software doesn't launch correctly half the time. All services can be running and the tray agent says it isn't. Kill t

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Razer.Speedcr0ss
5 years ago
MayhemK
MayhemKInsider Mini
posted in Razer Support
Cracking Man O War

I noticed my headset, Man O War Wireless, is starting to crack. I was wondering if there is a way to fix this, such as buy a non working pair off ebay and swap parts to get a good solid pair again, or do I get to throw these away and buy new? of course I can't remember how to add pictures.

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Razer.Caziel
5 years ago
I
isaacdmillard
posted in Razer Support
Keyboard Lighting

Hey guys. I am using the razer black widow elite. Are you able to chroma/lighting profiles on your keyboard?

3
Razer.Caziel
5 years ago
K
KEN_X
posted in Razer Support
RAZER BLADE 15 DISPLAY ONLY VISIBLE THROUGH FLASHLIGHT!

Earlier in the day I was just watching youtube when suddenly the screen goes out. Mind you the laptop was on low battery and not plugged in. Thinking that was the problem, I charged it and turned the laptop on a 2nd time with the display off. ( The blade had both the keyboard and back razer logo lit up so I know theres power in the razer). I was all out of options and had no clue what had happened when I decided to point my flashlight straight into the display. All of a sudden I was able to barely and I mean BARELY see my desktop display. I also tried turning the brightness up but that didn't do anything. If I don't have my flashlight pointed onto the screen the display is pretty much just black almost as if it is off. PS. currently hooked up to an external display and am able to use the blade okay but not planning on having a setup like this forever. please help

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Razer.Caziel
5 years ago
S
seattle05
posted in Razer Support
Razer Synapse 3.0 Not Loading

I've tried all the standard stuff like deleting and downloading drivers, reinstalling everything etc but it just wont load. This is super annoying because I literally got this stuff a few days ago. When I first plugged them in it downloaded some software but I think it updated recently and now it doesn't load and it wont load my chroma settings. Please give me any suggestions. I'm new to Razer in general and have no clue how to fix this stuff.

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S
5 years ago
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WebGuyWebsites
posted in Razer Support
Razer Phone stuck on Logo screen

So customer chat could not help. Maybe someone here had same issue as I could not find it. My razer phone was working fine. I was playing a game when the phone just froze. I could not just power it off, so I held the power button with the volume up button. It acted like it was resetting as it should, but it just sits on the Razer Logo screen now. It wont do anything else. If i hold the power button for about 10-15 second, it powers off, but within a few seconds the logo screen comes back on, weather I press the power button or not. And there it sits, on the logo screen. Razer wants me to send it back for repairs as it is 1 year and 3 months old....so out of warranty...Thoughts? Attached a photo of what it looks like....

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Razer.Caziel
5 years ago
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BabikaZER
posted in Razer Support
Razer ™ MAN O'WAR

Good afternoon, tell me where you can find a USB receiver for headphones Razer ™ MAN O'WAR Model No.: RC30-014902 Product Number: RZ04-01490100 sorry to throw out the headphones

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Razer.Caziel
5 years ago

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