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  • 41,967 Threads
  • 60,243 Replies
41967 Threads
G
Gonzo6o
posted in Razer Support
Speaker phone

Has anyone else have issues with speaker phone since 9.0? I no they changed to the Google dialer with this update. But this phone used to be awesome to use as speaker phone now the person on the line can't hear anything I'm saying.

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5 years ago
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Xurty
posted in Razer Support
chroma studio not working

i have the ornata chroma and when i try to open chroma studio, this pops up. any help?

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5 years ago
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Darthjodex
posted in Razer Support
Trying to connect Razer Hammerhead BT headphones to Razer Phone 2

I'm trying to connect the hammerhead BT headphones to the Razer Phone 2 and they will not connect, I have tried connecting to a Samsung Galaxy Note 9 and it worked great also tried my Alienware laptop and it worked. I used to have them connected to my old Razer Phone 1 and they worked great.

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5 years ago
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EvyaKoyfman
posted in Razer Support
Razer Electra V2 mic problems

My audio output and mic output Are separated, So I use the 1m extension cord. Now- It detects the headphones, however it does not detect the Mic... What should I do? Thanks for the help.

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5 years ago
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imranisml
posted in Razer Support
Paysafecard problem

At the order confirmation which i use paysafecard paying method when i type the OTP correctly like the code sent to my mobile,it gives me an error which says ''Reload failed. Please try again later.'' How can i fix it?

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5 years ago
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max112
posted in Razer Support
dpi slowed

so i always used the standart dpi 1800 for my razer deathadder chroma and today ive installed razer synapse 2 as soon as i opened it my dpi became really slow but the program shows me that i use 1800 dpi if this is not a bug id like to know which higher dpi has the same speed as i used to know (i feel like 3000 is quite close to that but feels a bit weird too)

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5 years ago
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dXcheeze
posted in Razer Support
Rewards System | expired achievements for never owned hardware..

Hey Razer Insider Support, I´m new to this hole Insider thing, but i found my first problem. When I set up an account here for the first time, I didn´t know that there is a reward system and I do have to proclaim fast, otherwise "Unclaimed Razer Silver will be forfeited." I was happy with the support I got in all ways. I won´t argue about not getting my points back, beside I find it bad managed, and in fact I´d get 200pts for a firefly, keyboard and a mouse. Also i never set this up in Insider, so it automatically did this? I got awarded Jan 7, 2019 but i dient buy any of these 3 that day or set up my warranty, as they are way older or newer than that date. But, and this now is the real problem, I never bought a Razer headset, set up one or will buy one. I got everything seperated guys.. How is it possible, that the achievement of the headset has expired and so the big 500pts trophy when i never had a Razer headset. But I also got it Clamied Jan 7, 2019 and also Expired Feb 6, 2019

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5 years ago
V
V3rm-1
posted in Razer Support
Razer Blade 15 Advanced does not connect with Synapse 3 and Cortex

Hey, my laptop does not connect with Synaspe 3 or Cortex. I noticed it about a week ago. Synpase 3 and Cortex are up to date. I´ve got the latest Windows update on it. I reinstalled Synapse 3 and Cortex more than once, but it does not work. I cant access the chroma studio in Synapse 3 or the gaming mode in Cortex. i´m glad for help

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5 years ago
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Xenaph
posted in Razer Support
Razor orbweaver chroma can’t do 2 actions in same time

hello, I bought a razor orbweaver chroma and i’m Unable to walk and used button as health in the same time In the game Apex Legends. My characters is stopping to walk to used the button heath. I does not have this issue with my G910 keyboard. Also I do not play on PC, I play on Xbox. Thanks to help me Xenaph

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5 years ago
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DevilMN
posted in Razer Support
Razer Blackwidow chroma issue

I dropped water on my keyboard then i cleaned it etc and its working the leds too but i can't connect to the app so i can change the color etc what can i do?

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5 years ago
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Pasik28Insider Mini
posted in Razer Support
razer raiju old ps 4 controller

hello if someone could help me, I need the latest software for my old razrer raiju controller, isel on version 1.01.00v5,this is the first razer controller, not the ultimate and not TE,I began to flee strangely to the right stick

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5 years ago
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Allicere
posted in Razer Support
Mouse Issues

Hey everyone, Just registered an account to found some help with my house haha... So I've had a Razer Ouroboros for around 2 years now, the wireless mode got a bit dodgy and stopped working aorund 1 year in so I just stuck to corded gaming. But just now the mouse stopped working entirely. I have not being using Razer Synapse but it has been calibrating fine and worked perfect until pretty much just now. I tested it on another computer with the USB and no luck at all, reaffirming my guess that its the mouse rather than my laptop. Any suggestions please?

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5 years ago
Palmlane
PalmlaneInsider Mini
posted in Razer Support
My Momba TE has started double clicking

My Momba TE has started double clicking. After calibration and cleaning it still double clicks almost everytime, is there a fix thanks in advance momba TE Razer Naga Black Widow Ultimate Razer Orbweaver

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5 years ago
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BENTSCHIK
posted in Razer Support
Razer Deathadder Elite MB4+5 suddenly stopped working.

Hey, today my Mouse Button 4 and 5 stopped working, i had this issue already, but don't remember how i fixed it.. I started my PC new and reinstalled Synapse (with standart settings), didn't help.. Thanks in advance :D

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5 years ago
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fluffyfish408
posted in Razer Support
Razer Synapse 2.0 Network not found

I got synapse 2.0 because 3 doesn't support the keyboard I have (the razer black widow chroma x tournament edition) But I keep getting the network not found error i found this is a long-lasting issue i hope this gets fixed

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5 years ago
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themesser
posted in Razer Support
mount public network drive

hello community. Just got my razer rtx2070, it's so beautiful I get aroused just looking at it! I have a bit of a problem however, I used to be able to access my drive linked to my router, it still works on my other machines. But on my new razer, it keeps asking me for credentials while there are none. I deactivated the password in the adv sharing settings, rebooted, tried to turn onall the file sharing,... still can not access it. My router does not give me the option to use credentials to connect so I so far can not access my samba server network drive and mount it . any clues on what is going on ? Thanks!

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5 years ago
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Pugglekins
posted in Razer Support
Macro wont stop activateing after I press the button even after I deleted the macro

I have a Naga Trinity and it wont stop left clicking even after I deleted the macro for it. Can anybody help me with this?

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5 years ago
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urbanhomeDarkChestnut627
posted in Razer Support
RAZER SYNAPSE

Hi everyone i recently wanted to open synapse to configure lighting, I click the application and nothing happens i already tried to reinstaled/instal the application still nothing i stoped the application from task manneger nothing. what should i do now? i already reinstaled 10times the program and i cant open it... did anyone had this problem before and if yes can somebody tell me how i can fix this?

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5 years ago
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ltochi
posted in Razer Support
Mamba Hyperflux Mouse logo light keep off after synapse3 updated

same time couldnt set or reset all the options about the mouse from synapse 3, like the Macro and DPI. also, cant contact it to pc by using the USB to Micro USB cable for the Firmware Upgrade. anyone knows whats going on with it? thank you

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Razer.Caziel
5 years ago
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DeepRedrushgarden777
posted in Razer Support
Synapse 3 and Tartarus V2

My Tartarus V2 was working great, with different keymaps for the two games I play regularly...Wow and Skyrim SE. A couple of days ago Synapse 3 had an update, which I applied via the auto updater. Now, when I open Synapse 3, it recognizes that I have a Tartarus V2, but it will not show me the keymaps. Synapse 3 lists two keymaps in the pulldown, but it used to highlight the bound keys in green. Now, the bound keys are not highlighted, and I am unable to get into the dialog to either re-map the keys or make new keybinds. I have reinstalled Synapse 3 from scratch and checked that all my drivers are up to date. Still having the same issue. Is there anyway to revert to Synapse 3 prior to the latest update??? At least everything worked then...

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5 years ago
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BShornock
posted in Razer Support
Is there a release date for the OLED 4k Touch 15" 2080 model?

My wallet is so ready to buy one, I don't want the 240hz model because most games won't even max out at 144hz let alone 240, plus I care more about image quality than 240hz. Guess I am used to gaming on 60hz displays without issues. Can anyone from Razer give us an update? You guys got the 240hz model before May 8th.

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5 years ago
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KangMeng
posted in Razer Support
Razer phone 2 Netflix HDR and 5.1 compatibility issue

Razer phone 1 able to play Netflix flims in HDR and 5.1 However, razer phone 2 is not supported with Netflix HDR and 5.1 content. It only shows "HD" icon on the Netflix video that was suppose to be able to play on "HDR". Whereas razer phone 1, there is "HDR" and "5.1" icon. I had attached a screenshot on the list of phone that support HDR. May I know u guys with razer phone 2 also have missing HDR and 5.1 in Netflix? **with Netflix premium subscription**

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K
5 years ago
I
isark
posted in Razer Support
Razer Basilisk uncicking/deselecting

I just got the Basilisk a few days ago and I started noticing something happening. When I hold the LMB down and I start to slowly release it, sometimes the mouse unclicks/deselects while the button is still clicked. After trying to replicate the issue I found out that it happens quite consistently when holding the button with just a little bit of pressure. I want to know if this is a known issue, or something other people have experienced. It's not exactly experience-breaking since the mouse is perfect in every other regard but I want to know if it's a defect that I can claim to get a replacement. I barely notice it in-game since I either press the button hard or not at all, but doing ordinary computer tasks I tend to notice it quite a lot more. EDIT: Furthermore, when releasing pressure from the button with the intention to unclick/deselect, the mouse responds earlier than the actual *click* of the mouse and by doing so, deselects earlier than when I intended. EDIT 2: So far I've pl

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5 years ago
M
MyStealth
posted in Razer Support
I wonder c hub that good work at RBS 2019

Im using RBS 2019 graphic model. and i am using Vention 5in1 hub The connection is lost even if it is touched lightly. It is the same after the RMA. Recommend a hub that works well on Stealth!

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5 years ago
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cdzfarsgardgaerg
posted in Razer Support
Dual Boot Causing Product Errors

I have recently created a dual boot with Windows 7 and 10. When I load into Windows 10, my Kraken USB and Deathadder 2013 work properly. If I boot into Windows 7, the Kraken doesn't get recognized and the Deathadder's scroll wheel doesn't work. Synapse also doesn't recognize either device. Could the dual boot be creating these issues?

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C
5 years ago

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