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  • 42,177 Threads
  • 60,513 Replies
42177 Threads
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LegacyofMystery
posted in Razer Support
Razer Kiyo advanced setting (low light compensation) wont save

Everything else will save but no matter what every time the camera is briefly not active and then on again low light compensation will never save as being turned off. Every other advanced setting will save (zoom, tilt..) also all the normal settings save just fine. (brightness, saturation..) yes synapse is up to date as well as the drivers, yes this is across every computer, yes this is with both usb 2.0 and 3.0 and every other usb port on my computers that I tried.

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5 years ago
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Justo55
posted in Razer Support
Issue with Synapse 3 and Overwatch lag *RESOLVED*

so, since i got a Naga trinity i have been getting unplayable Overwatch lag. been doing everything i could find to fix the situation. i happened to come across a blizzard forum post where someone said that they uninstalled synapse 3 and the issue went away. so i figured...well thats silly, but ill try it. uninstalling synapse 3 completely alleviated the issue and after reinstalling synapse 3 the issue has not come back. clearly, this isnt a request for help, but hopefully Razer can take note of this and either patch a fix into the program or at least spread the knowledge of the fix.

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Razer.Caziel
5 years ago
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Icecr
posted in Razer Support
Razer Blade 15 Freezing over time

I’ve read many from the forum and i haven’t get any answer of this issues. So my laptop start to freezing so often, it’s difference from the other, in my case i often get freeze in majority of time such as when i’m playing game, browsing with chrome, even when i was at homescreen. Please help.

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Razer.Caziel
5 years ago
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Robo109
posted in Razer Support
RB15 Screen Dims

My Razer Blade 15 screen dims whenever there is something dark on the screen. I've a couple of things to fix this already, like checking my battery plan and looking at intel graphics settings. It's really quite annoying and I don't know what to do.

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Joikansai
Vanguard
5 years ago
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hypov8
posted in Razer Support
razer mouse onboard macro bug. playback different to synapse

can some one else confirm a bug in having with a razer mouse in regards to the on board macro mine is a basilisk but it might effects other mice add a macro in your current profile with a delay. eg.. --- mouse1 down. 0s mouse1 up. 0.5s key K down. 0.2s key k up. 0.2s --- assign it to any mouse button and use any playback type(i use play while pressed) open mspaint and draw a line using the assigned button return to synapse 3. click the user icon ->exit return to ms paint and draw a 2nd line (this is using the onboard macro) do they look the same it seems the mouse firmware cant HOLD an action for the specified delay. the button is pressed and released very quickly, no delay i have a sample vid below if it helps this is my first razer product. i contacted support but they just keep sending me auto generated solutions maybe other mice with onboard storage are affected? Mamba HyperFlux, Naga Trinity, Lancehead and Lancehead TE

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5 years ago
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autoSunburntCyclops972
posted in Razer Support
Macro Editor Problems - Naga Chroma

Yo, I've been making macros for Mordhau, Working out great however i struck an issue when applying stab into the clip. Macro im making is Right Click Scroll Forward but its not recognising scroll? I have searched long and hard , I was a young man when i started and now grey LOL Is there something im missing here. Always used Razer, Love it Please help if you can Peace Merk

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5 years ago
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Enclave_General
posted in Razer Support
Kraken Tournament Edition Making Loud Cracking and Buzzing Noises.

Hello! I've had a Razer Kraken Tournament Edition for about a month now, but today it started making horrible popping and cracking sounds whenever I enable it. I've found other threads on the matter and I've followed the directions that were posted, but to no avail. As such I wanted to try posting here to see if someone could help me. I've tried plugging it into different ports, reinstalling the audio drivers, changing the settings, disabling surround sound, and so on, but nothing has fixed it. It has made using it for gaming all but impossible. However, it works perfectly when plugged into my cellphone, and other headsets work fine on my computer, so I'm under the impression that it's a software issue. I'd really appreciate any help I could get.

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5 years ago
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sdow92
posted in Razer Support
My Razer Blackwidow v2 does not work the keys

My Razer Blackwidow v2 does not work the keys turn on but it is as if it were in demonstration mode I can not change anything or the synapse detects the lighting but I can not configure it does not work or to write only turn on the lights I press them and only the green color is visible key that I press help ....

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5 years ago
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urbanDeepVioletload809
posted in Razer Support
Mouse "spazzing out" in game MacOS

Hey, so I have a Deathadder Elite and when I try and play League of Legends using the mouse software my mouse constantly spazzes out. The only thing that somewhat helped was turning the Polling Rate from 500 to 125, but still has not 100% fixed the issue. This issue only happens in game and not anywhere else on the computer. I am running MacOS High Sierra 10.13.6 and Synapse says there are no updates and is on Version 1.85. HELP PLEASE! :)

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5 years ago
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Teddy_Bear_2212
posted in Razer Support
Razer Mamba Wireless 2018 not working in wireless mode

I bought this mouse last 2 month. Everthing works wonderful until last night suddenly the mouse not working in wireless mode. Seems fine in cable mode. The light still on in wireless but not detected in Razer Synapse unless i plug in the cable.

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5 years ago
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EyeRead
posted in Razer Support
Kiyo light ring only partially lit

After about a half hour of using the Kiyo, while I was configuring my recording software to access the camera, the bottom half of the light ring turned off, and I wasn't get it to come back on. Adjusting the brightness still affected the half of the ring that's on, but wouldn't turn the dimmed lights back on. I thought maybe the software had changed something, but I don't think so, as shutting down my video software didn't fix the issue. I had to turn off the camera, wait for a while (5-10 minutes), and then when I activated the camera again, the full light ring was active again. Is there a way to prevent the ring from turning off half the LEDs after a short period? I'm anticipating recording longer video recordings, and not having to take such frequent breaks to allow the lights to activate again would be ideal. Thanks!

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5 years ago
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ViperCup
posted in Razer Support
Razer blade 15 Base model webcam

Hey everyone, So recently I got my razerblade base model replaced due to screen pressuremarks, however the new systems webcam seems to be super low quality. On and off OBS i'm getting a lot of red, blue and green lights and overall bad colour performance. I heard they is a driver for the webcam but you have to contact support to get it. Just wamted to know if anyone had any fixes or if my default settings may be the issue. Thank you in advance for advice/help :D

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5 years ago
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Leetish_Duff
posted in Razer Support
Razer Synapse 3 Not Detecting Anything

I've had this issue with Synapse before but this is the first time it has been exceptionally annoying. I recently got the Razer Huntsman Elite which is only compatible with Razer Synapse 3. I presume Razer didn't think anybody was using their older software so they didn't bother making their newer devices compatible. Before this, I used the Razer Ornata Chroma which was compatible so I just used Synapse 2 since Synapse 3 was extremely buggy and had the not-detecting-anything issue. What I need is either a way to get newer Razer devices to work with Synapse 2 or a fix for Synapse 3.

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Razer.Caziel
5 years ago
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byteMauveTaupequick879
posted in Razer Support
Razer Turret Xbox Croma problems

When setting yup the keyboard lighting in the Croma studio while wired the keyboard keeps the color selections, but on battery the lighting shifts from the selected color to purple and back. I have reset the turret in the settings and have created a new profile. This only happens while the turret is running off of battery.

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Razer.Caziel
5 years ago
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Bleaxo
posted in Razer Support
Synapse 2 causes lag.

Whenever I change my volume opn my pc when Synapse 2 is active. My screen starts lagging. This only happens when i have Synapse 2 open. I have a huntsman elite in Synapse 3 and a Man-O-War in Synapse 2. I think it might be that these 2 interfere or something... I rpeally want this to be solved. I have a clean windows instalation. this only occures after i start up Synapse 2. So i'm certain it has something to do with Synapse 2.

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Razer.Caziel
5 years ago
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Annamarialoiacono
posted in Razer Support
MY RAZER BLACKWIDOW CHROMA V2 DOESNT LIGHT UP/WORK

I have problems with my keyboard, it doesn't light up and i i try tu plug and unplug with ESC + CAPS + CTRL, the light turn on but the keyboard doesn' work, what is happening !!!

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Razer.Caziel
5 years ago
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polyline
posted in Razer Support
Noticeable light bleed on start up - Blade 15 2018

Hi everyone! First time poster here... So I have been looking at getting a new laptop for about 2 years now, and after looking at every alternative, I just couldn't resist getting a Razer Blade 15. I recently bought the 2018 1070 144hz model from Microsoft Australia's ebay store, as the prices were heavily reduced. Arrived within a few days and I was nervous to turn it on due to hearing about light bleed issues. This is what I saw upon starting it up, and was a little disappointed. Thoughts? I tried my best to get a realistic photo with my phone, without overexposing it. The bottom left corner is the brightest and most distracting. I haven't used it enough to know how much it will bother me in normal use.

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5 years ago
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FlatulentBob
posted in Razer Support
Sila: App cannot connect when Sila is in Bridge mode?

I am running a sila in bridge mode, and the app cannot connect to it. And as some configuration features are not available in the web interface (as I will post in another thread) I cannot use them. So changing wifi channels or controlling the LED logo is not possible. I see no mention of a telnet server in the, quite frankly, very shallow documentation. And as the product does not response to telnet requests I assume that it is not running a telnet server. Why would you design the product like that? I am assuming that there is a technical or financial reason and I am curious to hear what it is.

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N
5 years ago
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Watermel0on
posted in Razer Support
Problem with my wireless mamba razer

Indeed, I don't know why my mamba doesn't light up anymore... and razer synapse 2 doesn't detect it yet Windows detects it.... someone could help me make it shine again and find my macros on synapse 2!?

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5 years ago
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ByronMate
posted in Razer Support
Razor Nari Essential

The mic on the headsets doesn't work at all, i bought it today at IEM Sydney and brought it home set everything up and the mic doesn't work, i even downloaded Synapse but the mic was apparently already on. Please help

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B
5 years ago
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AlexanderBorisov223
posted in Razer Support
Razer Control Devise failed to install

Hi. I've got a keyboard - Razer Cynosa Chroma. When I try to connect it to Razer Synapse 3.0 and it tries to install drivers for keyboard, I see this trouble "Razer Control Devise - Failed" and so... Synapse don't shows me my keyboard and I can't control it. Can you help me please? Uninstall and reinstall of Synapse and drivers don't help at all.

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5 years ago
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Monk32
posted in Razer Support
In Effects Playback options: Why there is no "End" "On selected keys"?

Hi, I want a key (for example to mute mic) to change color if I'm muted (so when I pressed the desired key). It works with the wave effect but the problem is no matter what key I press, everytime this triggers the color change. How can I make this so only the mute-key triggers itself to change color? There is an option in the playback category called "Start" "Only on selected key". But there is no option at "End" "Only on selected key". Thanks!

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M
5 years ago
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AWick
posted in Razer Support
Chroma On PS4

I have a blackwidow x chroma and it works fine on my pc. But whenever I plug it into my ps4, the chroma just becomes red and freezes. Does anyone know how to fix this?

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A
5 years ago
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sleekSteelPinkventure442
posted in Razer Support
FL Studio / Chroma Apps Issue

Every time I use FL Studio 12 64Bit my keyboard (Razer Blackwidow Chroma) changes color/profile. How do I turn this off? It all started when I tried using the FL Studio plugin "Razer Chroma" which makes your keyboard a visualizer and now it wont stop.

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R
5 years ago
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papaittamis
posted in Razer Support
mamba elite not showing in synapse

Good day. title says it. been installing/reinstalling/uninstalling synapse but it says plug device. synapse 2 and 3 still same results. frustrated now

2
R
5 years ago

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