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  • 42,014 Threads
  • 60,316 Replies
42014 Threads
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SmashedBrotato
posted in Razer Support
Sensitivity settings not working in Synapse.. Is there a way to reset your cloud profile settings?

I'm having an issue with my Deathadder Elite Chroma, where if Synapse is running it won't allow me to use my sensitivity settings, like it moves to them but stays the same speed. If I close Synapse it defaults to the original settings and works but then I don't get my lighting etc. I've uninstalled/reinstalled Synapse, I've uninstalled/reinstalled the driver for the Deathadder. All does the same thing, as soon as the cloud profile loads it goes back to the sensitivity options not working.

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5 years ago
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Aathi10Vel
posted in Razer Support
External Account Problem

Hi, I Try to Access the External Account Tab in my Profile but that page is not loading properly and I didn't get any edit button there and there is no other buttons to merge my social with Razer Insider. Please help me to solve this. Thank you.

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5 years ago
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ChaosJay
posted in Razer Support
please help, Mouse problems

Hello all, I've had a Naga Chroma for about 2 and a half maybe 3 years always worked great. But for the last little while the cursor has been freezing and sometime like jutting and more stiff movement. I've been trying to fix this for the last 2-3 day when the cursor started freezing altogether. I say just the cursor because while it is frozen and unable to move I can still use the buttons on the mouse, I also tried the mouse and my laptop and it doesn't seem to have the same problems. So I don't think the mouse is broken entirely, I though it might be something with the sensor but if I unplug the USB and plug it back in it work fine for a few minutes before freezing again. I'm thinking it is a driver issue or conflict with the razer software because I can plug in a generic logitech mouse and it works fine. And I don't think it's a problem with the mouse it self because the buttons still work and the sesor does work before it freezes. Things I've tried. Cleaned Lens Uninstall/Reinsta

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5 years ago
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gargy93
posted in Razer Support
Mamba Hyperflux - mouse sometimes disconnect from power

Hi all, I got my new Mamba Hyperflux. And since start, I´m having trouble with random disconnecting mouse from power pad. Sometimes (every 1 - 2 hours), I can see, that the power indicator stop lights, and after while, mouse disconnect completly. I must remove mouse from pad and put it back and it reconnect after that. I try to let mouse on pad once, and after two minutes, power was renewed and mouse start working again. First I think, it is because of my phone next to pad so I put it away and remove every metal objects near pad and issue still persist (no wifi router nearby too). Also, I try update fw in mouse and pad and still nothing. I´m starting to be desperate. Any ideas? Thanks!

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5 years ago
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techBlastOffBronzeup207
posted in Razer Support
Firmware update (DeathAdderElite)

Can somebody show me how to do firmware update on deathadder elite?

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5 years ago
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SHELLEmeraldsleek694
posted in Razer Support
RAZER BLADE PRO 32GB 1080 4K TURNS OFF WHILE GAMING!!

My Razer Blade Pro after a while just shuts itself off during gaming I guess this is over heating issue. I have MSI Afterburner On Screen Display showing the GPU and CPU temps the GPU is very cool but the CPU can get into the 90's temperature wise. I have a Coolermaster Ergostand 3 cooling platform which seems to cool the GPU a little but not the CPU. If I turn the maximum CPU power consumption down to 70 per cent the random turning off does not happen as much but this really hinders gameplay in intensive games like DOOM and leads to stuttering. To be clear the system just completely shuts itself off in a second which leads me to believe its the CPU getting to hot and the system powering off completely in a second to protect it. Any ideas i replaced one of the M.2 drives the other day for larger storage and did notice that the sticky pads on the drives and CPU are nt exactly the most sticky.

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5 years ago
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Nikolabree
posted in Razer Support
Razer Electra V2 USB

Its dead . My Razer Electra v2 is not working , first it started periodically going mute but a simple unplug would fix it . Then all of a sudden it stopped and re plugging it didnt seem to solve my problem . And next thing i know its not working in synapse . I can see it if i right click the synapse icon but cannot bass boost or anything its just kinda there ( it dose not give me the option to do so like the arrow is not there ) The electra v2 would no longer show up in the UI , and i could not play with the settings its there but its not / I have re-installed Synapse 20 times , ( clean wipe ) deleted all the files from synapse to no avail . The computer picks it up but does not play through the headset . The thing lights up and everything just not sound . I have not dropped the thing ever or damaged it anyway . (unless me unplugging it 4~ ish times counts) I bought it a month ago and the return policy was voided . So im stuck with a beautiful looking paper weight. I talked to raz

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5 years ago
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Ayyub_BX7
posted in Razer Support
SD Card Issues ...

My Razer 2 is having issues and I see I'm not the only one having this issue... If I format the SD card as internal, I'll be able to save *some* apps to the SD card. Why can't I save all my apps there? Also, formatting as internal won't let me save any media to the SD card. Everything just gets saved to internal. If I format the SD card as portable storage, I will NOT be able to save ANY apps AT ALL to the SD card. All apps will be saved to internal and I'll only be able to use the card for photos/videos/music. The one good side to this is that I'll be able to save downloaded music on spotify to SD card, formatting as internal won't let me do this. In every Apple vs Android debate you see, the first thing that Android users say is "we have expandable storage". What's the point of this expandable storage if I can't save BOTH my apps and media onto the SD card?

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5 years ago
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SylarMike
posted in Razer Support
Surfaces missing in calibration tab

Hi all, first post here, I really hope someone can help 'cause I can't seem to find a solution of this problem anywhere. In short: i came back to playing videogames after a week or so and when I did I noticed that my synapse (latest version) no longer shows any of my pre-configured surfaces, nor I have the chance to make new ones. It even says "To experience an higher level of precision, add a pre-configured Razer surface profile or calibrate your own", but I can't calibrate anything since the tab is basically empty (there is just the lift-off range thingy). Is it because of some update? It doesn't look like many people experienced this issue... My mouse is a DeathAdder Elite, bought a couple of months ago. Thank you for your help

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RoyaleGG
5 years ago
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Pajtertv
posted in Razer Support
Razer Ornata Keyboard

Hi guys , i have an issue with my keyboard. Since 2 days my "Numeric keypad" doesnt work. I mean 3 numbers 1,5 and 7 doesn`t work (only the top keys working thats why i can write it) I`ve had warranty on my keyboard and brought it to the shop where i bought it coz i thought its a bug itself, after i got brand new keyboard, i reconize its a software error , ive reinstaled synapse at all, reinstalled all device but still the same problem. and yes NUM is ON XD thank you ( sry for my english) and i hope it`s the right section if not really sorry just wanna type my problem) kind regards Chris

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5 years ago
FairWarning
FairWarningInsider Mini
posted in Razer Support
razer nari ultimate wont charge

well this just happens, my razer nari ultimate suddently wont charge or light any led if i connect or disconect the headset in the usb, windows make the noise that something is plugged in or out, but it just wont charge or get recognized via synapse

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FairWarning
5 years ago
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Woom3rXboom3r
posted in Razer Support
Plz help me anyone.

Okay so I here's my problem. I have the blackwidow chroma v2 KB and the Mamba tournament edition mouse along with wolverine controller and kraken 7.2 v2 Headset. But my issue is with the first 2 mentioned. My keyboard and mouse both with light up but that's it. Neither are responsive when pressing any button, or moving the mouse. I have all the apps and things, what am I missing here?? Plz any insight and aid would be greatly appreciated.

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5 years ago
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streetpolyDarkPink932
posted in Razer Support
Nari Ultimate issues

I am really at my wits end with all things razer. First they give me this horrible default name which I can not switch. My headset battery only last 2-3 hours on a charge. I have turned all effects and lights off. It then beeps 24/7 when I try and plug it in to charge with the usb cable. On the brief 2 to 3 hours on the charge I can not have all the sound profiles open. The software can not tell how to balance game to music to discord running at the same time. Now my naga mouse is all jerking all across my screen. I really just want to relax and play with my friends. A new $200 dollar headset should out do the $25 backup headset I have to use now.

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5 years ago
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Namu123
posted in Razer Support
How do i enable recording on sd in camera Razer phone 2

Please let me save the recorded images to sd card. Because if i want to save 4k 60p video only to internal memory, I do not have enough capacity.

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5 years ago
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soloRussetplane444
posted in Razer Support
Keyboard is typing "9" when I press arrow keys down

Hey Community, I have a problem with my Oranta Chroma, every time I want to go down with the arrow key my keyboard is typing a "9" instead of of going down. The problem is keep coming back even when I formatted my PC, all drivers are up to date, updated with the latest version of Synaps. Does anybody have a clue how i could solve this problem? LG Ben

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5 years ago
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gambiting
posted in Razer Support
Razer Blade Stealth 13 2019 crazy loud coil whine

Hi, So on my Blade Stealth 13(graphics model) I'm having an issue with crazy coil whine any time the disk is accessed. It's not coming through the speakers - even when muted the noise can still be heard. It doesn't matter if the laptop is in low power or creator mode - there is a very loud coil whine(scrubbing-like electrical noise) coming from the laptop. I've heard that Razer is offering a special BIOS for those laptops affected by this - any chance I could get such a special BIOS for mine please? My serial number is: Product no: RZ09-02812W71 Serial no: REMOVED thank you!

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5 years ago
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VeryNiceBoy
posted in Razer Support
How to disable 2-step verification authenticator?

I'm only doing it because i'm moving to another phone and i can't really find it.I'll probably make a new authenticator on my new phone.

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5 years ago
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mikalika10
posted in Razer Support
ManO'War USB sound card problem

I have gotten them around 6 months ago and the USB dongle won't let the mic work I have narrowed down the problem to hardware and I want to fix it. Stuff I have done 1-reinstalled the drivers 2-tried different devices 3-checked that the mic it self works Ps:every thing except the mic works

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5 years ago
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tsioftis
posted in Razer Support
Razer Chroma

So I use a lot the chromas for gaming and I see that it take some of the CPU so I open task manager find it here and I closed it … I finish what I wanted to do and then I want to continue my game with the visualizer BUT I have to restart my pc to work again … is there a different way to open it again?

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5 years ago
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Steveo1984
posted in Razer Support
razer phone 2 camera fault

Hi, I have a razer phone 2, bought new, had about 2 months and love it appart from an irritating issue with the camera, if I go to zoom whilst the camera is open I get an annoying buzzing sound from the camera it's self, if I enter into portrait mode on the camera, the image is blurry and the noise continues and does not stop until I boot the phone down. I'm assuming this sounds like a mechanical fault and not software......any suggestions!?

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5 years ago
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PuceRedsmartretro682
posted in Razer Support
razer electra v2 usb stop working

Hi. i bought razer electra v2 usb few days ago. headset working some time but then sudenly stop working. this occure sometimes in few minutes sometimes in few hours. head set is visible in win but no sound. Only solution working for me is unplug and plug again to work. i have tried clean install synapse 2( no effect). tournament drivers (no effect).uninstall other sound devices like onboard sound card ( no effect) is there solution? im win 10 64bit ver.1809. Also i upgrated firmware to ver. 14 ( no effect)

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5 years ago
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smartInchwormload038
posted in Razer Support
Synapse 3 issue with Tartarus v2

hi i've bought a Tartarus v2 last year, everything was working fine but since a few weeks i can't acces my keypad option in synapse, can't config keybinds, macro, light and other stuff. The "Keypad" tab on synapse disappeared, i tried uninstalling synapse, deleting every razer folders and re installing, switching USB port etc yet nothing worked. I'm still able tu use the keypad but without macro or keybinds control so its just half of a keyboard... kinda useless ... Does anyone knows where the issue is ? (sorry for broken english, its not my main language)

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5 years ago
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Andrej_599
posted in Razer Support
Razer Kraken Pro V2 noise/hissing

[LEFT]Hello guys Few days ago bought new Razer Kraken Pro V2 (oval black). I was playing with them 1st day and I noticed that there was a hissing noise in the background. If somebody knows how to fix it, please reply Thanks, Andre[/LEFT]

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5 years ago
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headRoseBonbonweb834
posted in Razer Support
No custom mouse pad calibration option

Hello I recently bought the Razer Atheris mouse the mouse have a problem where during game-play, it starts to macro stutter and lag so much im forced to quit the game. I installed the latest synapse software, which didnt helped at all so now im trying to calibrate the mouse, when selecting the mouse pad, all i have are razer mouse pads, there is no "custom" option in the bottom. i tried to use one of the razer pads settings, but still got the stuttering and lag, so i guess i need to somehow calibrate a custom pad, but how? i dont have the option. help please

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5 years ago
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R3beltv
posted in Razer Support
I can not change the DPI Deathadder Elite

I turned on my PC and my sensitivity was different. according to the synapse 3 interface it used 800 DPI but when changing them with the mouse buttons, the sensitivity remained the same. If I occupy 400 DPI the sensitivity does not change and if I go up to 3000 DPI or more, either. Any suggestions to solve this problem? Thanks.

2
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5 years ago

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