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  • 42,120 Threads
  • 60,471 Replies
42120 Threads
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azonlaw
posted in Razer Support
Razer Wolverine Ultimate won't recognize/connect on windows 10

Hello, I purchased the razer wolverine ultimate and am attempting to use it on my pc (windows 10+) but when I connect the controller via usb cable provided it doesn't get recognized by my computer. The cable isn't fault as I can press the xb button and it turns on/flashes for a second. I downloaded the app on the microsoft store and it says "plug in your razer wolverine ultimate to get started" and despite troubleshooting for hours and reading on forums I can't get any solution to this. I don't understand how or why my pc/the app is not recognizing the controller. And yes I've tried just about every obvious solution such as switching usb ports etc. Some help would be greatly appreciated! Alex

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5 years ago
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k-slick
posted in Razer Support
Spring whine on the Blackwidow Elite

Good day all, I have a support case open to RMA a Blackwidow Elite after less then a week of use. I mainly stick to MMO's that require a lot of repetitive click action. so the the keys i use the most 2,3,4 are starting to squeak. is this a common thing to mechanical keyboards? until 2 week ago i'd never used a mechanical keyboard, i bought the huntsman elite being the new hotness but the wife couldn't handle the sensory overload of how loud the clickity clacks where, So i switched to the orange BWE. my concern is i'll be sending back a new keyboard and may get a refurbished keyboard back that is only going to do the same. thanks for stopping by. k-slick

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Razer.Caziel
5 years ago
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trelam88
posted in Razer Support
Razer Death Adder Elite Mouse lights on but not working

Just got myself a DA Elite mouse and it connects, works fine for about 15 minutes, and then stops moving on the screen. The lights are still on and cycling so it has power. I don't know what to do to fix this. I just installed the Synapse program and can uninstall and reinstall, so I will do that shortly. Any other advice? I hope this thing doesn't have hardware failure out the box.

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5 years ago
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McSavior94
posted in Razer Support
ManO'War headphone keep cutting out.

If I walk more the 5 feet way or if I tilt my head the wrong way they beep like crazy and I lose connection. Not sure what's wrong used to work fine. I could before be on a different level of the house with zero issues now I cant even lean over without it cutting out.

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5 years ago
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Timbasaurus
posted in Razer Support
Razer store (AU) shipping

On the Razer store, when you click on the Fragfest promo there is something at the top which says: "For a limited time, all orders over AU$89 will enjoy free shipping to Australia. Offer valid till March 10th, 2019 PST." However, anywhere else on the website including check out, this message is displayed: "For a limited time, all orders over AU$129 will enjoy free shipping to Australia." As you can imagine, I'm trying to buy a mouse but the first shipping promotion doesn't seem to be registering.

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5 years ago
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Hawkboy21
posted in Razer Support
Razer synapse - reloading colors

Hello all , I have a problem with razer synapse. I bought a new keyboard and added into the razer synapse. BUT I have a problem because the colors seem to reloaded, in short way. for example I set static green light to the all keyboard and the static color is there for example for 7sec after that the keyboard turn off the light and in the moment the lights are turned back on to the static green color and everything is repeating. I turned off razer synapse and the keyboard did not do that. It is doing this. Can you please help me how should I fix it? Thank you.

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5 years ago
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technoPaleCerulean164
posted in Razer Support
Razer Nari option can't be found in the contact us form

I was going to fill in the form for customer services in the contact us page because there is a issue with my razer nari's mic however i can't find the option for nari in the category of audio did i pick the wrong one or is it just not there.Since the page is in english i am prefer reading chinese(i am from hong kong so sometimes i may mess up.thanks

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5 years ago
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KanklesMcDollar
posted in Razer Support
Razer Blade 15 keyboard lights out after 4 months

So after paying a bunch of money for my new Razer Blade 15, within 4 months, the left side of my keyboard lost backlighting. I've tried rebooting it, changing the Chroma settings, but no avail. Not working backlight keys: ESC, F1, `, 1, (tab), Q, (caps), A, S, (shift), Z, X, (ctrl), (fn), (windows), (alt) Has anyone run into issues like this with these laptops? I paid almost $3k for the 4k touch version and didn't expect a hardware failure within 4 months =/ ps... Already had to replace the external power supply after it sparked at the wall and stopped working.

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Razer.Caziel
5 years ago
A
Anonymous
posted in Razer Support
Kraken Tournament Edition with USB broken with latest Razer Synapse 3

I've been having a terrible experience with these headphones. They were working, if badly via the USB (vague sound, distant 3d effects, microphone quiet etc) They work fine when not using the USB dongle. But now, after today's latest update to razer synapse, it completely died and was producing nothing but static across the USB dongle. When i plugged the headphones directly into the PC sound card they work fine. Also... finally i uninstalled Synapse entirely and low and behold the headphones work again crystal clear through the USB dongle. I'm now trying to do a completely fresh install of synapse again... This is windows 10 with Synapse 3.3.1012.101219 Edit: btw, i have already checked for latest updates and there are none. This is a major breaking bug and needs to be fixed. I only bought these headphones a couple weeks ago and probably going to take back. shame because my last Razer headphones were good. last i buy unfortunately, once bitten twice shy etc...

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5 years ago
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Zat0ne
posted in Razer Support
Broken Green Channel on Razer Blackwidow X Chroma LED

Hello! About a week ago, the green channel on my Insert key's LED stopped working. This mean that the key's LED color is completely off when it cycles to green, and any other color combo will come out a different hue. To Razer support: Do you guys have a possible firmware fix for this? Uninstalling/Reinstalling Synapse did not work for me. Thanks in advance :)

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5 years ago
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ItBoyKingner
posted in Razer Support
Razer lancehead TE Lighting Not Working on Hybrid On-board HOW TO FIX

HOW TO FIX LIGHTING NOT WORKING ON Hybrid On-board

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Razer.Caziel
5 years ago
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feverpolyVenetianRed090
posted in Razer Support
How to block Synapse installer when connecting Deathadder

Just got a new Deathadder Chroma and whenever I connect it to my systems, it attempts to run an installer for the Synapse software. I don't want to run Synapse, and cannot on my work system and only want to use the built in USB HID driver (which works fine). To be clear, after connecting the mouse and rejecting the authorization request to run the Synapse installer, I can use the mouse normally as a standard HID mouse device, but everytime I reboot or undock/re-dock my system, I get the installer prompt again. Is there a way to disable the autorun feature of the Deathadder without implementing general system policies?

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Razer.Caziel
5 years ago
P
Preaux
posted in Razer Support
MacOS Mojave 10.14, and Synapse 1.85.2 Compatibility Issues

I just got the Blackwidow Elite and the Mamba wireless and neither are being recognized by Synapse. Both my Ornata Chroma and my Basilisk showed up fine but neither of my newer devices show up even after uninstalling, reinstalling, and allowing full disk access. I'm on MacOS Mojave 10.14, and Synapse 1.85.2

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5 years ago
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hitRoyalYellowtalk620
posted in Razer Support
Mis auriculares Mano´war no se conectan.

Buenas, recientemente he comenzado a tener problemas de conectividad con mis Auriculares Mano´war, estos se quedan con la luz ver parpadeando pero no conectan y eso se repite casi siempre, alguna vez conecta pero en la siguiente ocasión vuelve con el problema, desde la ultima vez no se ha vuelto a conectar y ya van 6 días. ¿Alguien que le haya pasado y tenga una solución? gracias.

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5 years ago
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MAK1434
posted in Razer Support
Razer Blade 15 Base Model 2018

Hello there, I have recently purchased my razer blade 15 base model with 256gb SSD. I am currently using the internet via hotspot but I am finding that my laptop is quite slow. Like it downloaded a 2GB file in approximately 40 Mins. Also, if one file is downloading it has to be that one file only like it would not download anything else. If I download a file and play YouTube with it, the video will become really blur. Sometimes it is slower on YoutuYo even than my mobile. I am not sure if there's a problem with my laptop or is it because I'm using hotspot or the base model considerably slow? I have put the laptop on gaming performance and peeked up the fan to the highest on auto settings. Could anyone please help me on this. Thank you for helping. Regards.

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5 years ago
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aDNS1503
posted in Razer Support
Razer devices flickering with the new synapse 3.0

Hello, I`ve noticed that since i have upgraded to synapse 3.0 all my chrome devices have a random light flickering . To make a perfect description it is like you have breathing activated on chroma but it just happens random, once every 5 or 10 or 30 minutes. This was not happening on synapse 2.0 and it occurs only since i`ve done the upgrade. Steps done : Remove synapse 2.0 as razer instructs with all the clean-up files etc Fresh install synapse 3.0 from razer download page . I know this is just in beta but unfortunately some of my devices are not recognized in synapse 2.0. Devices used : Razer Firefly Hard edition (do flicker) Razer Mamba TE (do flicker ) Razer Nari (dunno if it flickers cause i have them on my head most of the time) Razer Anansi (managed only with synapse 2.0 so it does not flicker since i do not have synapse 2.0 anymore and it is not recognized in synapse 3.0) This ain`t a critical issue since it does not impact the performance of the devices but it is rather a

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5 years ago
Bullus__
Bullus__
posted in Razer Support
Razer Phone 2 , restarting, shutting down and freezeing

Just got a Razer Phone 2 on a plan from Optus in Australia, and am having issues mainly of it restarting itself, but also some shutdowns and 2 freezes. Also having an issue of cortex not showing me paid to play games alot of the time. running oreo 8.1.0 build 0-mr2-rc009-rzr-181124.2009 I have a Alogic usb a 3.1 to usb c cable for my computer and only have used the supplied usb c to usb c cable and my razer wireless charger to charge it. have a samsung EVO plus 256gb micro sd in it and also got usb c razer hammerhead as headphones, also using spiegen case and razer screen protector. I have downloaded https://developer.android.com/studio/releases/platform-tools.html and am currently downloading https://developer.android.com/studio to try pull error log / recovery log from phone but not entirely sure how to :) there appears to be a 18238 bytes recovery.log when i do the power volume up press thingy after it shuts itself down

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5 years ago
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Agentsqu1rrel
posted in Razer Support
Razer Kraken Tournament Edition Mic Issues

My Razer Kraken Tournament Edition arrived recently and I have been experiencing some issues with the mic. When talking to friends through Discord about 5 seconds into the sentence my voice will start to either get quieter or will cut in and out in around 1-2 second intervals. I have gone through Synapse messing around with the settings and have gone through the recording devices settings on windows. If anyone thinks i'm doing something wrong or if there is another solution please explain.

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5 years ago
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gabrielDM
posted in Razer Support
Mouse Orochi 2015 with Razer Blade 15

Can somebody help me? I can not match, via bluetooth, my 2015 orochi mouse with my razer blade 15 ", nor with my razer blade 14". both teams use win10 Thanks

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G
5 years ago
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BomBin0
posted in Razer Support
Help is needed

I bought a mouse Razer Deathadder ESSENTIAL and just can not register it writes that the product is hidden the first time I come across this help please who already have experience with this

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P
5 years ago
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Zelinko
posted in Razer Support
Reclusa Configuration Software

I've got an old Razer Reclusa and I discovered a driver update after all these years but the problem is as soon as I install it I lose the configuration program and thus all the nice features this old board has. I tried to just install the config program but it rolled back the driver as well. Is there any solution for this or am I to be stuck with V1.02 Drivers until this board finally dies?

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5 years ago
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cstamp
posted in Razer Support
Streamlabs obs won't download on new razer blade stealth

Hello all. I recently purchased the new razer blade stealth and every time i try to download the latest version of streamlabs, it is blocked by the administrator and i cant run the installer. i've tried disabling UAC, turning off smartscreen, windows defender and firewall but nothing will work. Any advice?

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C
5 years ago
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resourceseasyAvocado737
posted in Razer Support
How does band steering work in Sila

Hi, when I setup my Sila with band steering, so that I have one unique SSID for my 2.4 and 5 GHz networks, my PC which works very well with the 5GHz, get the 2.4 GHz bandwidth. I need to un-steer my wifies and directly connect to the 5GHz to get the fast connection. How can I force Sila to either always give the best it can. Or how can I define which MACs should be using 5GHz unless not present. Thanks a lot for any advice.

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5 years ago
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HillBillyCat
posted in Razer Support
Blade 15 RTX 2070 Thermals (More Specifics)

Hi All, I have the Blade 15 with the RTX 2070. I have what I believe to be very high temperatures, but wanted to check with the community. I've applied the following undervolts and new thermal paste: If I run the benchmark on Vermintide 2 with Extreme graphics at 1080p and frame rate capped at 60, I get the following thermals: Are these temps normal? Are my undervolt settings reasonable? I would be grateful for any and all advice! Dan

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5 years ago
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ri_rz
posted in Razer Support
Cannot Contact Support

Hi, I cannot contact your support. I am based out of HK. The phone number listed is chinese only and only a machine. chat support never connects; only sends an email. I also sent a support email. Bottom line is its impossible to get any form of real time support. I paid HKD 20K for my laptop even get anyone on phone support. My issue: Razer blade 15 purchased Aug 2018 wont powe-on.

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5 years ago

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