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  • 42,262 Threads
  • 60,609 Replies
42262 Threads
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Vermillion444
posted in Razer Support
Razer Blade 15 Low FPS When Plugged In

Hey guys, I have noticed that the laptop lags while playing games when plugged in. But when I play the same games on battery, they run just fine. Anyone faced this problem before? How do I stop this from happening? (Razer Blade 15 Advanced)

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5 years ago
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lemonhazehell
posted in Razer Support
Razer phone 2

Hi i have a problem with Razer Cortex i cant open it ,just stay razer cortex stop workink i use razer phone 2 some one know how to fix that?

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5 years ago
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radioShadowpulse477
posted in Razer Support
Can't install Synapse 3

Hello all, I have a Naga 2014 that I have loved for years. It bit the dust the other day so I purchased the Naga Trinity as replacement. Synapse 2 wasn't recognizing it, so I figured I needed to upgrade to Synapse 3. I downloaded the installer, but when it begins to launch, It gets as far as showing a menu screen for about a second then it disappears. The taskbar icon for the installer is still there at the bottom of the screen, it's just the actual window is gone. Has anyone seen a problem like this? and does anyone have any suggestions on how to proceed? Sorry if this has been posted, I searched, but did not find. thanks.

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Razer.Caziel
5 years ago
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lorcheto2004
posted in Razer Support
Headset microphone fully disables when in game

So,I've recently bought a new headset Razer Kraken pro v2 and I've discovered that the mic fully disbales (like just stops working),it's not muted or unplugged,just stoped,when I turn on any game,but when I turn off the game the microphone starts working again few minutes later.I've tried literally everything and nothing.I'm with windows 10 (and yes I checked my microphone privacy settings,it's all good there).Please someone help me!

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Razer.Caziel
5 years ago
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pulseeggSheenGreen492
posted in Razer Support
Nari ultimate mic echo on Xbox one

I just got my new Razer nari ultimates and it is a great headset but I got into a party chat with a friend and he told me I had an echo and I've been trying to fix it so can some help me out

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5 years ago
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Anonymous
posted in Razer Support
How To Remove a Device from Synapse 3?

I have had Razer's Firefly for quite a while now and had no problems with it. Recently I purchased Tartarus V2 and the Firefly's lights started flickering. It happens once or twice every few minutes but it's quite noticable. After some analyzing I discovered it's got nothing to do with Tartarus, but with Synapse. Before I never installed it, but now I need it for Tartarus, so it affects Firefly too. I'm using Spectrum Cycling, so I have no need for Synapse from Firefly's perspective and would like to remove it from Synapse, so it's not affected by it. Basically I just want the lighting to work and having Synapse installed is messing it up... and as far as I know, I can't have it connected without Synapse detecting it. Can anybody tell me how to do that? Or maybe there's some other options out there that I didn't think of? Thank you.

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5 years ago
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ADFVortex
posted in Razer Support
Razer Firefly Hard - lights flickering at purple/blue

Just got this as a Christmas present and am noticing the lights flickering when it changes at purple and blue - does it every time it reaches these colours. My mouse and Keyboard dont do this just the mouse mat. All three are synced using the spectrum cycling setting. Any advice please

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5 years ago
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Jackson2287
posted in Razer Support
Razer Blade Stealth 2017 - Keyboard back light not working

Hi I purchased my stealth 2017 in the summer and just recently developed a issue with the back light on the keyboard not working at all. I have tried reinstalling synapse many times, I have updated the BIOS multiple times and same goes for the chipset. I have even gone into the Device Manager and uninstalled the keyboard drivers and restarted. All of these have done nothing to aide the problem. So I am coming here to hopefully find help as to what to try next and to see if anyone else has or is encountering this problem.

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5 years ago
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AMBERhitCapri224
posted in Razer Support
Razer Mamba Tournament Edition - Not being detected by Synapse 2.0

Just as the title states. All of a sudden when I turned my computer on today my mouse does not work on my pain gaming PC. I tried restarting, uninstalling drivers, reinstalling drivers, nothing works. Odd thing is when I plug my Mamba into another computer it is instantly detected and works fine. ????? I'm officially out of ideas. Ryzen 7 1800x Gigabyte K7 Gaming Mobo Asus STRX 1070 GPU 16GB DDR4 3200mhz RAM

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5 years ago
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kruegerj
posted in Razer Support
Razer Nari Ultimate drivers

The headset has two different drivers, the game driver and the chat driver which can be ajusted via a wheel on the left earcup. I activated the chat driver for TeamSpeak and the game driver, well for my games. But as I joined a TeamSpeak the sound was really strange and was overdriving. Now I am wondering if the chat driver is not meant for TeamSpeak or if there is a problem with my headset or the drivers (I have already uninstalled both drivers and reinstalled them again and the same issue occured again) Would be happy if someone could help me out :) Thanks in advance

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5 years ago
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Anonymous
posted in Razer Support
Razer Electra V2 USB Headphones

I recently bought Razer Electra v2 USB headphones.2-3 times per day the sound randomly disappears until i replug the usb again than it comes back.I have tried everything-reinstalled drivers,tried all my usb ports,reinstalled synapse programs,tried the headphones on another pc(same issue persists).I saw in other forum threads that other ppl are having the same issue but couldn't find any solution.I would really appreciate some help.Thank you in advance.

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5 years ago
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HermanatorInsider
posted in Razer Support
Cortex Mobile Paid to Play Missing

Since last week, the Paid to Play section in the featured games is missing, preventing me from earning Silver with my phone. I was able to earn Silver for about 3 days since Injustice 2 was available for the P2P program (and played Vainglory with it). Then suddenly, the Paid to Play section disappeared. I waited a few days thinking that the games were gonna be changed but I still don't see anything. It used to be found where the Disney Games are right now. Any solution?

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5 years ago
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itsthehjunior
posted in Razer Support
Synapse crash?

Ever since I instlled the new razer synapse I cant seen to change my keybinds or chroma colors without synapse freezing? Have already downgraded to old synapse to fix this issue :/

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5 years ago
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Anonymous
posted in Razer Support
Kraken Tournament Edition very low sound

So I just got the Kraken Tournament Edition headset and the sound is VERY low, almost inaudible. This is the case no matter where I plug it in, different computers, different jacks, usb or audio jack, phone, everywhere the sound is very low. All of the volume settings (realtek, synapse, and windows) are set to max volume but it doesn't help. Normally I need to keep the volume very low on headphones because they are so loud but these ones are both low volume and terrible sound quality. Did I just get a defective headset or is there something I am missing?

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5 years ago
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WillpowerOrangeheaven727
posted in Razer Support
|Mic Quality in Discord after getting a new PC|

Hey first timer here on the forums, how y'all doing ? So I recently got a new PC, and I use discord a lot. I currently have a Razer Kraken 7.1 V2 Headset and it was working very well. Then my friends told me after I got my new PC that my voice sounded really bad, and asked if I had changed my headset. My voice comes back crystal clear in Razer Synapse Mic Monitor but on Discord it sounds like I'm talking from a sewage line pipe. Would like to get some help with this if possible. Cheers.

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5 years ago
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7iago7
posted in Razer Support
Thereser wired and wireless problem

Hello. I buy a headset wireless and wired thereser (not the 7.1) for PS4 but i have a problem. When i AM in a party, i do echo. Have a friend that have a 7.1 edition that say to me that he headset do The same but he have a option to secure the mute botion and have a sound that disable his voice and the echo dissapear. But in my headset i cant do that. Is there any update for the headset to do that? Why I have echo? Buy it yesterday but for now i AM very dissapointing

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5 years ago
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thinkCoolBlackcafe782
posted in Razer Support
Razer Blade Pro fail to start

Help! I'm desperate as I can't get my Razer Blade Pro to start and support isn't giving me a satisfied answer, I have no where to go but to a forum to escalate my situation! Windows 10 has corrupted my system and I had my work technician request a recovery flash drive or DVD. For whatever reason, the technician said there are no more in stock?! So until then I can't even do my work as I work remotely! I am trying to find another support to help me. I'm willing to pay, but I thought that is what customer service is? is to help me?

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5 years ago
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treat.adam
posted in Razer Support
Razer Stealth 2018 turns off even when plugged in with heavy GPU load

Hi, Just received my new Razer Stealth 2018 4k edition with NVIDIA Geforce MX150 and 65w charger. It is beautiful machine, but the laptop loses charge and turns off even when plugged in if I run the GPU under heavy compute loads using CudaNN. This is running Ubuntu 18.04 with nvidia-driver-410 and cudann 7.4 I'm thinking the Nvidia Powermizer is not kicking in? Is there something in the bios I need to change? Any support would be appreciated.

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Razer.Caziel
5 years ago
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Syndraka
posted in Razer Support
help needed

Hi this is my first time having a mouse from Razer, I live in Switzerland im a student architecture and I use a lot the mouse, I did buy a mamba wireless mouse I my question is, is there any way of using it while im working means while the mouse is linked to the computer with the cable. thanks for yours answer

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5 years ago
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RosePlayedThis
posted in Razer Support
Razer Core X on Windows 10 - wrong Nvidia driver? Please help!

I’m having trouble getting my new Razer Core X to work. Specifically, I think there's a driver problem, or the Razer Core X itself is faulty. I am using a brand new, top-of-the-line HP Spectre x360 (with Thunderbolt 3), and an old but supported MSI Nvidia 970. The GPU gets recognised in Device Manager, but then once the driver is installed it develops a fault: black screen and black screen. Then Windows 10 says the driver failed to initialise. It immediately turns off the GPU and the fans stop spinning. Oddly, it sometimes reports that the fault lies with the Intel internal graphics, although this works fine. I’ve tried installing older drivers and updated all others on the computer. However, it is as good as impossible to install any other drivers before Windows installs its own automatically, anyway. Naturally, I have reinstalled all other relevant drivers from the website, and tested the card again just in case I had broken it putting it in. Nothing has fixed the problem, after

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Razer.Caziel
5 years ago
Razer.WolfPack
Razer.WolfPackInsider
posted in Razer Support
Introducing the Razer Support Board

Dear Insiders, Razer Insider has come a long way and we’d like to thank all that have supported us right from the start. We’ve grown in a crazy amount of time – we’ve celebrated hitting 500k fans middle of last year, and we’re now almost 750k subscribers strong. We’ve ran a crazy amount of stuff here, we’ve done monthly What’s In Your Bags, we’ve done some pretty cool giveaways from special in-game codes, to hardware, to even integrating zSilver rewards. Our staff members and growing list of community mods have been doing their best to ensure this little place stays fun and conducive for discussions. We’re hearing all the different feedback from our fans, and we agree we can do more. And we want to do more. Since the start of the year, we’ve taken a long hard look at Razer Insider on how we can do more to serve our community, and I’d like to detail a couple of changes we’ll be making, starting with one of the biggest changes (and a gradual one) that you’ll see. Ramping up on supp

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5 years ago
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ammoTangoPinkauto458
posted in Razer Support
Raiju TE deadzone issues ignored?

Hi, I've created a thread about the common stick drift & deadzone issues on this forum to get some support. I've tested the suggested beta version of firmware and posted my findings on followup tests of the controller. It's been already a week and a half and still no response. I don't know if the followup messages aren't read.. or are simply ignored so I'm creating this additional thread. Can I please get some help to resolve the issues with the controller? I expect a working controller for 150 euros. Controller with a massive deadzone doesn't qualify as working! Definitely not at that prices range. Is anyone else experiencing the deadzone issues?

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7
5 years ago
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Gra_phic
posted in Razer Support
Razer Raiju Ultimate Firmware V1.03 Request

Can you give us a link where we can download the 1.03v? I'm using the raiju ultimate.

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5 years ago
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Anonymous
posted in Razer Support
Kiyo stopped working after synapse update

Hello, I was prompted to update Synapse today and my Kiyo stopped working afterwards. I can see it in device manager, and in synapse, but when I click on it the kiyo screen is blank. It will disappear from the main synapse screen if I unplug it, so I know that synapse can see it. Streamlabs OBS is also unable to see it now. Attached is what the broadcaster screen, which usually would have a preview of the camera, looks like. The Kiyo's white led that indicates it's in use also will not come on.

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5 years ago
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VDubbin74
posted in Razer Support
Razer Phone 2 popping noise with speakers

Help....The speakers constantly make a popping/cracking noise after any sound whether it be a system sound or music directly after the sound stops. Problem happens no matter how high/low the volume is set to. The sound is the same. Starting to get very annoying. Happens for all system sounds/keyboard clicks etc....

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C
5 years ago

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