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  • 42,961 Threads
  • 61,586 Replies
42961 Threads
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vitalikx
posted in Razer Support
What version of the Synapse do I need?

hi i have a keyboard Razer Anansi RZ03-0055 and mouse Naga Trinity RZ01-0241

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PT.Singer
Vanguard
5 years ago
D
Durge8One
posted in Razer Support
Cortex Launches Battle.net Game Installation Not Game

I'm having difficulty launching any Battle.net game from Cortex. When I click Start Game it launches the game installation menu and not the game itself. I have the games installed and am using the default file paths that Cortex imported from my system. What am I missing?

140
D
5 years ago
F
FractalGino
posted in Razer Support
Multiple Razer Nari Ultimate Issues

So, I have the Nari Ultimate Headphones and am constantly having issues with Synapse, Discord and Rainbox Six Siege. all versions are the latest. Here is what I have done and the outcome. Uninstalled Synapse 2. Installed Synapse 3 Registered components. Restart etc. When I load my PC Discord loads (in Admin mode) output and input are set to default (Even in Sounds) Mic is being picked up. Load siege Discord drops out. I've also had when sound is about to come on in siege, the game crashes. Uninstalled siege, reinstall - same issue. Uninstall Synapse 3 and re install 2 (no support for Nari ultimate) all things work again but mic sensitivity is so low. Overall volume of Nari is also low. Please help (Razer Help desk hasn't been very helpful)

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F
5 years ago
F
ftcorvus
posted in Razer Support
Razer Naga Trinity Mouse Right Click

I did a fresh re-install of windows over the weekend and ever since my naga has not worked as it did before. Now when i'm in game if i click and hold right click to ADS it will occasionally flicker off and back on as if i had let go of the mouse. I had no issues prior to the re-install of windows, so i don't believe its the mouse itself. Any idea?

21
Razer.Caziel
5 years ago
N
NameAlwaysInUse
posted in Razer Support
Real Factory reset Raiju ultimate?

hey guys, Is there a way to factory reset the gamepad? After pressing the button in the hole on the backside the gamepad is switching off but all light pattern and the connection to the PS4 is still saved. Regards P. S. I have no drift issue just the lag issue on WiFi and cable with 1.3.1

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N
5 years ago
Y
yung_horseradish
posted in Razer Support
Mic is too quiet (Kraken Tournament Edition)

My Razer Kraken TE microphone is too quiet and Discord doesn't even get any input. I've tried everything. Help!

190
Y
5 years ago
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Like2tripInsider Mini
posted in Razer Support
Xb1 thresher ultimate volume not working

So my thresher were working fine but now the volume controls only work for like a minute then they quit responding. The headphones are still working and I can talk but I lose all ability to turn main volume or the chat/game mix volume. If I turn the base station off then turn it back on the controls start working again, then quit responding. I just got these things to replace my turtle beaches and wanted a set that would work on pc (were they are replacjng my wonderful carcharias) and Xbox.

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L
5 years ago
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NickTheGamer07
posted in Razer Support
Razer Synapse 2 not finding ornata chroma profiles on my computer

So, I downloaded some chroma profiles for my razer ornata chroma from the razer chroma workshop website. I downloaded them but, when I prees import on Synapse 2 it won't find the profiles in the documents section. Any help???

123
Jenjar
Vanguard
5 years ago
B
BobTheZebra
posted in Razer Support
Razer Deathstalker Ultimate Freezing Computer on Driver Update

Hello, I've been going through forums for the past couple hours seeing if anyone else had this issue and as far as I can tell it's unique to me. I'll start off with the background of my problem: After plugging in the Razer Deathstalker Ultimate (RDU) keyboard I was prompted by Razer Synapse 2.0 for an update. Patch Notes: "- Razer DeathStalker Ultimate Configurator Fixed: *Various bug fixes and performance improvements." The update proceeded as any other update does and it kept progressing until it hit the 55% mark and I noticed my whole computer had froze. I restarted my computer and proceeded with a second attempt at the same update to only yield the same result. After this, I uninstalled Razer Synapse, restarted my computer, then reinstalled Razer Synapse, then attempted the update again. Same result as before. I uninstalled all drivers for the RDU keyboard, restarted my computer, then tried the update again. This time it got to 60% before freezing. I tried installing the de

101
Razer.Caziel
5 years ago
N
NMolargik
posted in Razer Support
Razer Blade 2016 (Late) Power Issue

Hello, Lately my Blade has been randomly dropping to 0% battery and automatically shutting down. It just did it with the battery percentage around 80%. The laptop suddenly just shuts down with the power indicator going red. When restarted, the power indicator is still red, and after boot the battery percentage reads 0%. After any general amount of time (in this case about 15 minutes) the correct battery percentage comes back. This specific instance was while deleting quite a few files off of OneDrive that were mirrored with the PC, but unless somehow those processes are drawing too much power (which would be super unlikely) that doesn't matter. Any thoughts? It is not the biggest deal, and only happens on battery, but it is really annoying. No battery bulge after two years. Been happening for over a year. Thanks!

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Razer.Caziel
5 years ago
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LARIMARLividsleek038
posted in Razer Support
Can't hear surround sound on Razer Nari headset

Hi and happy new year to all! So here's my problem I just recieved the Nari Headset and as the title says I can't hear surround sound. I got razor synapse 3, made the Nari my default device as instructed in the support page, restarted my computer a couple of times but nothing seems to fix it (I curiously have the Nari appearing 2 times in the options in my windows sound menu. One lists Nari as a headset while the other lists it as just headphones. I did try making them both default but it still doesn't work). The calibration doesn't work for me, the helicopter has the same audio and audio location regardless of which of the 7 points it comes from. Any idea?

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Razer.Caziel
5 years ago
G
Goldenrodcoolfever627
posted in Razer Support
Razer Blackwidow 2014 Ultimate Unresponsive

So, I've googled everything and have tried everything and am unsure what to do my Blackwidow just suddenly doesn't work and I'm unsure of why this is I've barely used it due to reasons of not having a rig to be able to use it on, I've tested it on both consoles and PC's it worked fine before and now nothing the LED's don't even come on when I plug it into a PC it makes the sound that it has connected but nothing happens I even checked if it was registering and it does it shows up as "Unknown Device" and tells me that the drivers are unavailable has my keyboard died on me? or does anyone know if this is a simple thing to fix?..

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Razer.Caziel
5 years ago
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bizpointBlue577
posted in Razer Support
Battery about to explode. What to do? :O

Hi Everyone, I purchased a Razer Blade Stealth back in 2016 ( New Razer Blade Stealth - QHD (256GB) Late 2016). It's a great laptop but currently it has a swollen battery :(. I been noticing over the days of using it the case lifting up more and more (pic below). My warranty period is already over so I wanted to know if someone knows where can I purchase a replacement battery or the part number of the battery. Thanks!

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Razer.Caziel
5 years ago
Pentalobe
Pentalobe
posted in Razer Support
Mamba wireless stops dead in it's tracks sometimes

My mouse has been doing this for a long time now, but so intermittent it's not something I've worried about in the past. Until this morning. For whatever reason it seems to be doing it once every 20 minutes or so. Just quits working for a few seconds (like maybe 15-20 seconds) and then comes back to life. The mouse does not go to sleep when this happens (I think I have it set to like a 3 minute timeout?) and the battery right now is sitting at 76%. I've tried killing off synapse completely and that doesn't make any difference. As well as turning the mouse off and unplugging the base station to reset it. The mouse buttons will still work but the cursor doesn't move. Surely there is a firmware update available to fix this issue? This mouse was $150 and isn't even 2 years old yet.. I am using windows 10 pro for workstations version 1803 on a dell precision 3620. Synapse 2.21. The model number of the mouse is RC30-013601. Right now I have open excel, word, solidworks 2017, and firefox

722
T
5 years ago
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CHICKENGAMEPLAYS
posted in Razer Support
I have an error when installing razer cortex

I have an error when installing razer cortex tells me it is not compatible with my operating system, but before if I could install it correctly I have windows 7

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Razer.Caziel
5 years ago
T
Tymeister
posted in Razer Support
Blackwidow Chroma V2 Lights work, But It will not let me edit the lights

I have tried countless times to fix this issue and i have never found a solution. i have re installed, and updated everything i can think of. The keyboard will light up but I have zero control and synapse won't change the lighting when i set it to change please help.

741
Razer.Caziel
5 years ago
S
Sosharp
posted in Razer Support
Razer warranty is nuts!!

I bought the Razer phone last Christmas on eBay. I registered it right away on Razer site and have a screenshot saying it's covetco for 2 years. My charging port is not working so I contacted CS who said I was not covered on my earrwarr due to the phone not sold by their designated sellers. Simply put, Razer phones have no warranty! The seller has the warranty! Why can't they use EMEI numbers to confirn the phone is legit? Piece of nonsense! They never even offered to charge me for a repair. No more Razer phones for me. Back to Samsung!

731
Razer.Caziel
5 years ago
T
TheFragturedNerd
posted in Razer Support
Razer synapse not registering mouse and headset HELP!

So i got myself a new keyboard today (huntsman elite) and it made me install a new version of razer synapse, my problem is that for someone reason the new razer synapse software will only register my keyboard and mousepad (firefly) but not my mouse (Mamba chroma 16.000DPI with wireless option) and my headset (Tiamat 7.1 v2) what might cause the problem? What have i done so far: Remove old version of synapse (which DID register mouse and headset) and restarted pc downloaded newest firmware for the headset and mouse

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T
5 years ago
E
elm0nt3s
posted in Razer Support
Problema Razer Serien

muy buenas tengo un problema con mi micrófono razer serien y es que cuando lo conecto al ordenador la pantalla en la que indica el modo en el que esta empieza a parpadear y no me lo detecta el pc. No se cual es el motivo pero en 15-20 minutos ya va bien. es el mismo problema que el de este chico.

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E
5 years ago
F
Follytruckbest620
posted in Razer Support
VLC 3.0.5 (macos) and newer crashing with Razer SW assertion error

Hi there Since updating VLC to Version 3.0.5 and newer on my macOS 10.14.2 machine with a Razor Manowar and Synapse SW, it keeps crashing with some weird error (extract of crash): ime Awake Since Boot: 2700000 seconds System Integrity Protection: enabled Crashed Thread: 0 Dispatch queue: com.apple.main-thread Exception Type: EXC_CRASH (SIGABRT) Exception Codes: 0x0000000000000000, 0x0000000000000000 Exception Note: EXC_CORPSE_NOTIFY Application Specific Information: Assertion failed: ((*(long*)&island->instructions[0]) == kIslandTemplate[0]), function freeBranchIsland, file /Applications/buildAgent/work/9ac0541bc060c0cd/source/RazerManOWarAudio/TwinkleMac/NahimicAPO_Mac/NahimicAPO_Mac/Source/mach_override.c, line 475. This only happen on the machine where I have the Synapse softwate installed. Regards,

760
F
5 years ago
P
phiLLLip
posted in Razer Support
RazerBlade 15 Backlight Turns Off On half of keyboard Randomly(Pic attached)

Hi all, I am having issue with my new Razer Blade 15 ( 144HZ, 1070GTX, 512SSD). This laptop is only about 4 weeks old and issue happened since day 4. The issue is that half of keyboard backlight goes out randomly. At first, it happened two or three days later, but now it happened 6 days later after shut down. If I do a restart it doesn't fix it, but if I fully shutdown the laptop and turn it back on the lighting comes back on as normal. Below are things I did but could not solve the issue. Updated all Windows updates Updated keyboard drive to newest Updated Synapse 3 to newest Uninstalled Synapse 3 Uninstalled Razer Chroma SDK Does anyone have any idea on how to fix this? It's extremely frustrating. The laptop performs great but having this key lighting issue is a real pain in the ass. Thanks in advance (Different keys turn off every time)

990
P
5 years ago
R
RickyNomero
posted in Razer Support
Razer Raiju TE - Turning right in game is like 25% slower than turning left

I got the Raiju TE today and I noticed during playing shooters that turning right is much slower than turning left. I updated the firmware to 1.03, but this didn't fix it. Any tips?

541
R
5 years ago
F
FreshMelon
posted in Razer Support
Some keys on my keyboard dont work

On my Blackwidow Chroma X has just randomly started to spam some specific keys :shifts (/ <> / y / x / v / b / m / , / . / - ) what should i do. Please note that i didnt find any macros.

861
R
5 years ago
A
abcarvalhais
posted in Razer Support
Not being able to configure Text Function the whay I want on Synapse

So, basically I want my Right Shift key to input the character "/" when I press it and to input the character "?" when I press it while holding Left Shift, but apparently there is no way to configure an alternative character while holding Left Shift on the Text Function tab, is there another way for me to do that? I hope this didn't get confusing. Btw I have a Blackwidow X Chroma

550
A
5 years ago
V
Vermillion444
posted in Razer Support
Razer Blade 15 Low FPS When Plugged In

Hey guys, I have noticed that the laptop lags while playing games when plugged in. But when I play the same games on battery, they run just fine. Anyone faced this problem before? How do I stop this from happening? (Razer Blade 15 Advanced)

574
V
5 years ago

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