Good evening, when installing the 7.1 program, the device turns off and the sound disappears. Headphones: Razer BlackShark V2 X USB I am attaching the installation log:
Output folder: C:\Users\tupal\AppData\Local\Temp\THX
SophieLite Installer Start
KillProcess RZSurroundHelper.exe rc:Process not running
KillProcess RZSurroundHelper.exe rc:Process not running
Service audiosrv not running
Service audiosrv not running
Service audioendpointbuilder not running
Service audioendpointbuilder not running
Create folder: C:\WINDOWS\Installer\Razer Surround Sound Service
INCLUDE_TESTAPP=n
Output folder: C:\Users\tupal\AppData\Local\Temp\THX
Extract: RZSurroundService.exe... 100%
Extract: RZSurroundHelper.exe... 100%
Extract: THXServiceApiLite.dll... 100%
Extract: RZSurround.inf... 100%
Extract: RZSurround.sys... 100%
Extract: rzsurround.cat... 100%
Extract: RZSurroundApo.dll... 100%
Copy to C:\WINDOWS\system32
CopyFile - Src:C:\Users\tupal\AppData\Local\Temp\THX\RZSurroundService.exe Dst:C:\WINDOWS\system32
CopyFile - Src:C:\Users\tupal\AppData\Local\Temp\THX\RZSurroundService.exe Dst:C:\WINDOWS\system32
Copy to C:\WINDOWS\system32
CopyFile - Src:C:\Users\tupal\AppData\Local\Temp\THX\RZSurroundHelper.exe Dst:C:\WINDOWS\system32
CopyFile - Src:C:\Users\tupal\AppData\Local\Temp\THX\RZSurroundHelper.exe Dst:C:\WINDOWS\system32
Copy to C:\WINDOWS\system32
Copy failed
CopyFiles fails - Src:C:\Users\tupal\AppData\Local\Temp\THX\THXServiceApiLite.dll Dst:C:\WINDOWS\system32 Params:/FILESONLY /SILENT Reason: -1