Installed Synapse 4 and lost keymaps on Tartarus V2, Help?? | Razer Insider
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Installed Synapse 4 and lost keymaps on Tartarus V2, Help??

  • January 12, 2025
  • 2 replies
  • 130 views
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I installed Synapse 4 a couple days ago and I just logged in to my game and my keymap was non-existent, I can see it, but it is greyed out.  I’m really frustrated because I didn’t realize it until I had already engaged in a dungeon that is timed and nothing was working properly, then it wanted me to restart my system multiple times, but in the end, I still don’t have access to my keymap.  It only allows me to remap or add, which I ended up doing, but I have multiple keymaps I would like to not have to completely rebind everything.

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    RAWRscary20
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2 Replies

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  • jdpg265
  • Insider Mini
  • 11 replies
  • January 15, 2025

Same issue on all of my Razer products.  Color light changes and profile appears active but the key mappings just don't work 

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1 person likes this
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    RAWRscary20
R
  • RAWRscary20
  • Insider Mini
  • 5 replies
  • May 26, 2025

Ok after some troubleshooting on my own, here’s what I did to fix the problem. Initially I installed Razer Synapse 4, and could obviously not get any of the keybindings to save in keymapping. I uninstalled the Synapse 4 and went to https://www.razer.com/synapse-3-legacy to download the older Synapse 3. I tried doing the keybinding and it worked. So essentially I’m going to say that they are false advertising when they state that Synapse 4 is backwards compatible with Synapse 3 devices, at least in the case of the Tartarus V2 and Tartarus Pro. Keymapping simply does not work on this device under Synapse 4. Razer really needs to address this issue.

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