Wanted to install Synapse 3 but im getting the following error while installing.
InstallerConfiguration failed to deserialize;
C\\Windows\\Installer\\Razer\\App\\InstallerConfiguration.xml
I can only click "OK" and then it closes. I've tried almost everything, even completely reinstalled windows but it simply wont work. After that i've tried to check the logs and i found the following information;
2021-07-23 21:10:32,000 [9] DEBUG RazerInstaller [(null)] - InstallerConfiguration failed to deserialize: C:\\Windows\\Installer\\Razer\\Installer\\App\\InstallerConfiguration.xml
2021-07-23 21:10:32,006 [6] DEBUG RazerInstaller [(null)] - Local Software Manifest doesn't exist: C:\\Windows\\Installer\\Razer\\Installer\\App\\SoftwareModulesManifest.xml
2021-07-23 21:10:32,012 [6] ERROR RazerInstaller [(null)] - Error getting software modules on Construction
System.NullReferenceException: Object reference not set to an instance of an object.
Server stack trace:
at Razer.RazerInstallerCommon.DynamicProductInitializationViewModel.GetOnlineSoftwareModuleList(InstallerConfiguration installerConfig)
at Razer.RazerInstallerCommon.DynamicProductInitializationViewModel.GetSoftwareModules()
at System.Runtime.Remoting.Messaging.StackBuilderSink._PrivateProcessMessage(IntPtr md, Object[] args, Object server, Object[]& outArgs)
at System.Runtime.Remoting.Messaging.StackBuilderSink.AsyncProcessMessage(IMessage msg, IMessageSink replySink)
Exception rethrown at [0]:
at System.Runtime.Remoting.Proxies.RealProxy.EndInvokeHelper(Message reqMsg, Boolean bProxyCase)
at System.Runtime.Remoting.Proxies.RemotingProxy.Invoke(Object NotUsed, MessageData& msgData)
at System.Action.EndInvoke(IAsyncResult result)
at Razer.RazerInstallerCommon.DynamicProductInitializationViewModel.<OnNavigatedTo>b__42_2(IAsyncResult ar)
2021-07-23 21:10:37,549 [8] ERROR RazerInstaller [(null)] - Error getting registered devices
System.IO.IOException: Could not establish the connection.
at Razer.ServiceClientBase.RazerClientBase.EnsureConnected(TimeSpan timeout)
at Razer.ServiceClientBase.AutoClient.EnsureConnected()
at UpdateUtility.UpdateClient.GetRegisteredDevices()
at UpdateUtility.UpdateUtil.GetRegisteredDevices()
at Razer.RazerInstallerCommon.DynamicProductInitializationViewModel.GetRazerDevices()
It seems something is failing in that XML file. The only information which is in it gives the following;
<?xml version="1.0" encoding="utf-8"?>
<InstallerConfiguration xmlns:i="http://www.w3.org/2001/XMLSchema-instance">
<DiscoveryEndpointName>prod</DiscoveryEndpointName>
<DiscoveryServerRoot>discovery.razerapi.com</DiscoveryServerRoot>
<Endpoint></Endpoint>
<PreSelectedSoftwareModules>
<SoftwareModuleId>Razer Synapse</SoftwareModuleId>
</PreSelectedSoftwareModules>
<ResourceDataUrl i:nil="true" />
<ServerRoot>manifest.razerapi.com</ServerRoot>
<SoftwareOrderPriority>
<SoftwareModuleId>Razer Synapse</SoftwareModuleId>
</SoftwareOrderPriority>
</InstallerConfiguration>
Im at a loss. Anyone who had the same problem or knows how to fix it? Got a new keyboard, mouse and headset all Razer. But cant use the software with it .
Best regards,