Installing Razer Surround 7.1, no 'activation window' appearing during/after install. | Razer Insider
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Got Kraken X USB from Razer.com.

Code for 7.1 is in box.

Registered S/N on Razer ID.

(At this point I must mention I have Synapse 2.0 installed because I own/use Mamba and BW Chroma X.)

Download latest(1.0.1.12 / 90MB) 7.1 from the Kraken X USB support page.

Run as Admin on installer.







I click 'Install.

It downloads then Installs.







I click 'Get Started' without unchecking 'Launch 7.1 Surround Sound.'



New Razer Green themed icon appears in Task Bar

















At this point, I have tried logging in with both the right click and left click on previous attempts.



This time I close (R-Click>Exit), then Launch again from the shortcut that was created on my Desktop without my asking (Please ask first to clutter my Desktop)(Also, please ask where to install, even if it requires an extra step or three).







New/Same Razer Green themed icon in taskbar







Left Click Icon presents this window

Can't include anymore step-shots here... limited to 10.
Left Click Icon presents this window







I click Login here







Enter Razer Credentials and then Click Login







Then the window closes.

Left clicking Green Icon gets me this







Right Click gets me this







Left clicking My username takes me to my RazerID page in the browser.

There is no mention of the Razer Surround 7.1 anywhere in my RazerID page.



Doing the install with Synapse 2.0 uninstalled nets the same results.



My question:



At what point do I / should I get prompted to enter the 'code' from the box (Unlock your headset's full potential now), the card with scratch off at the bottom?



I have recently had to replace my 1090T/890FX/DDR3 with a 5800X/X570/DDR4.

As well I cloned my old OS install from a HDD(MBR) to an SSD(GPT).

All, including the pre-existing Synapse 2.0, are working as expected on the new system.

Windows 10 is fully updated.

Drivers are, as best I can tell, the latest
Apparently, 10 is max from any account, can't attach the rest of the screens.

I'm going to leave the empty spoilers. I'll fill them if allowed at a later date.
Hmmm... logs...

I found a log at "C:\\Program Files\\Razer\\RzAppEngine\\debug.log"

Interestingly, even after uninstalling the Synapse 2.0 prior to installing 7.1 I found this:



"C:\\Program Files\\Razer\\AdvancedChromaBWX"

"C:\\Program Files\\Razer\\GameScanner"

"C:\\Program Files\\Razer\\GSS"

"C:\\Program Files\\Razer\\InGameEngine"

"C:\\Program Files\\Razer\\InGameEngineUninstall"

"C:\\Program Files\\Razer\\Razer Services"

"C:\\Program Files\\Razer\\Razer Surround Sound Setup"

"C:\\Program Files\\Razer\\Razer_Common_Driver"

"C:\\Program Files\\Razer\\razer_inc"

"C:\\Program Files\\Razer\\RzAppEngine"

"C:\\Program Files\\Razer\\RzEndpointPicker"

"C:\\Program Files\\Razer\\RzS2S3WizardPkg"

"C:\\Program Files\\Razer\\RzUninstallation"

"C:\\Program Files\\Razer\\RzWizardPkg"

"C:\\Program Files\\Razer\\Services"

"C:\\Program Files\\Razer\\ServiceSetup"



And this:



"C:\\Program Files (x86)\\Razer\\InGameEngine"

"C:\\Program Files (x86)\\Razer\\Razer Cortex"

"C:\\Program Files (x86)\\Razer\\RzS2S3WizardPkg"

"C:\\Program Files (x86)\\Razer\\RzUpdateEngineService"



Do I need to Uninstall everything with the uninstallers (CP>Uninstall Programs and Settings>Apps>Uninstall)

and then go delete these leftovers, as well do a cursory Regedit 'Find Next..." for '*Razer*' and delete all found entries, before trying again?



edit:

Forgot to attach the log I found.

there's your log

Wait, that didn't work



Try this one





Nope, that didn't work either.



try this





Hmmm... how do I logs to avoid no logs>no support?



WAIT!!!



code:
[0330/200008.876:ERROR:registration_protocol_win.cc(84)] TransactNamedPipe: The pipe has been ended. (0x6D)
[0330/200008.967:ERROR:registration_protocol_win.cc(56)] CreateFile: The system cannot find the file specified. (0x2)
[0330/200009.043:ERROR:registration_protocol_win.cc(56)] CreateFile: The system cannot find the file specified. (0x2)
[0330/200009.044:ERROR:registration_protocol_win.cc(56)] CreateFile: The system cannot find the file specified. (0x2)
[0330/200009.063:ERROR:registration_protocol_win.cc(56)] CreateFile: The system cannot find the file specified. (0x2)
[0330/200020.323:ERROR:registration_protocol_win.cc(56)] CreateFile: The system cannot find the file specified. (0x2)
[0330/200023.970:ERROR:registration_protocol_win.cc(56)] CreateFile: The system cannot find the file specified. (0x2)
[0330/200054.055:ERROR:registration_protocol_win.cc(56)] CreateFile: The system cannot find the file specified. (0x2)
[0330/200109.015:ERROR:registration_protocol_win.cc(56)] CreateFile: The system cannot find the file specified. (0x2)
[0330/200207.328:ERROR:registration_protocol_win.cc(56)] CreateFile: The system cannot find the file specified. (0x2)
[0330/200851.074:ERROR:registration_protocol_win.cc(84)] TransactNamedPipe: The pipe has been ended. (0x6D)
[0330/200851.121:ERROR:registration_protocol_win.cc(56)] CreateFile: The system cannot find the file specified. (0x2)
[0330/200851.183:ERROR:registration_protocol_win.cc(56)] CreateFile: The system cannot find the file specified. (0x2)
[0330/200851.183:ERROR:registration_protocol_win.cc(56)] CreateFile: The system cannot find the file specified. (0x2)
[0330/200854.268:ERROR:registration_protocol_win.cc(56)] CreateFile: The system cannot find the file specified. (0x2)
[0330/200859.279:ERROR:registration_protocol_win.cc(56)] CreateFile: The system cannot find the file specified. (0x2)
[0330/200906.134:ERROR:registration_protocol_win.cc(56)] CreateFile: The system cannot find the file specified. (0x2)
[0330/200936.193:ERROR:registration_protocol_win.cc(56)] CreateFile: The system cannot find the file specified. (0x2)
[0330/201744.013:ERROR:registration_protocol_win.cc(56)] CreateFile: The system cannot find the file specified. (0x2)
[0330/201855.888:ERROR:registration_protocol_win.cc(56)] CreateFile: The system cannot find the file specified. (0x2)
[0330/202125.244:ERROR:registration_protocol_win.cc(56)] CreateFile: The system cannot find the file specified. (0x2)
[0330/202530.648:ERROR:registration_protocol_win.cc(56)] CreateFile: The system cannot find the file specified. (0x2)
[0330/203008.327:ERROR:registration_protocol_win.cc(56)] CreateFile: The system cannot find the file specified. (0x2)
[0330/203606.694:ERROR:registration_protocol_win.cc(56)] CreateFile: The system cannot find the file specified. (0x2)
[0330/204313.273:ERROR:registration_protocol_win.cc(56)] CreateFile: The system cannot find the file specified. (0x2)
[0330/205126.784:ERROR:registration_protocol_win.cc(84)] TransactNamedPipe: The pipe has been ended. (0x6D)
[0330/205126.844:ERROR:registration_protocol_win.cc(56)] CreateFile: The system cannot find the file specified. (0x2)
[0330/205132.074:ERROR:registration_protocol_win.cc(56)] CreateFile: The system cannot find the file specified. (0x2)
[0330/205452.476:ERROR:registration_protocol_win.cc(56)] CreateFile: The system cannot find the file specified. (0x2)
[0330/210043.185:ERROR:registration_protocol_win.cc(56)] CreateFile: The system cannot find the file specified. (0x2)




Maybe that'll work

let me know if I can further provide anything.
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