integrated camera not found

4 years ago
August 14, 2020
8 replies
109 views

Matthew_A

hello I've been trying to contact support but no one answers yet, I'm all out of options I need this camera to work for school zoom meetings etc, all of a sudden my integrated webcam is not found. I check my device manager and it is not listed can anyone please assist me. I've spoken to three Microsoft technical support employees and said they couldn't help and the manufacturer can saying its a hardware issue. Heres an image of my issue.

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Roberto20000
1 reply
4 years ago
August 20, 2020

I have the exact same issue and with school coming up I would like to have it solved as well.

jmo04
1 reply
4 years ago
August 20, 2020

man im having the same problem

BennyZ-YVR
5 replies
4 years ago
September 1, 2020

Me too - doesn't even show in the Device Manager

RZ09-0238SE71
1 reply
4 years ago
September 1, 2020

I am having the same problem too. I have tried everything as well contacted support many times and no help. I need it for zoom class ASAP!

BennyZ-YVR
5 replies
4 years ago
September 2, 2020

Spoiler - this didn't work for me but maybe it does for you? Just been chatting with support, they are suggested updating Bios firmware to latest version 1.08 via this site: link: http://drivers.razersupport.com//index.php?_m=downloads&_a=view&parentcategoryid=766&pcid=765&nav=0,350,765&_ga=2.62822569.425466827.1598641474-1624285500.1596151509 Then check for windows update. Update it to windows version 2004 Afterwards run this app https://www.intel.com/content/www/us/en/support/detect.html and update all your intel drivers

___bgwl___
1 reply
4 years ago
September 6, 2020

Hey I had the same issue and I just fixed it. Here are my steps: - Updated the Intel drivers as BennyZ-YVR suggested above (the BIOS firmware didn't work for me). - Typed Device Manager into the start button search bar and opened the Device Manager. - Clicked on 'Cameras', and right clicked on 'USB Camera', went to properties. - Found that the device had been disabled, enabled it by clicking the button. - Camera now works. Perhaps this will work for you guys. My model is: Razer Blade 15” Base (2020) | RZ09-0328

BennyZ-YVR
5 replies
4 years ago
September 17, 2020

Update: Wins10 Home edition just pushed a big software update (version 10.0.19041). The camera and microphone now works. Goodluck

BennyZ-YVR
5 replies
4 years ago
September 18, 2020

Spoke too soon. Camera not working again same as before. No camera listed in the device manager. #PLEASEHELPRAZER

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