International Warranty Claim Stuck - Need Assistance (Case number removed for security purposes | Razer Insider
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International Warranty Claim Stuck - Need Assistance (Case number removed for security purposes

  • July 12, 2026
  • 1 reply
  • 29 views
D

Hi. My account support queue is completely stuck because of duplicate automated tickets. I have been trying to get a hardware replacement for weeks. On (Case number removed for security purposes), agent Irish confirmed a hardware defect and told me to contact Razer Brazil. However, Razer Brazil officially denied the service because the headset was purchased in Canada. Since then, my subsequent tickets (Case number removed for security purposes) have been completely ignored. Can a human agent please step in, look at my original (Case number removed for security purposes), and process my international replacement? I have the purchase invoice ready.

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1 Reply

Razer.ScarletRouge
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 Hey there, ​@diana_enayad 

Thank you for sharing your concern here. Just to clarify, our Brazil support has denied the warranty claim because the device was purchased through Amazon Canada. As the product was purchased from that region, all warranty claims and support requests must be directed to Amazon Canada. 

Upon contacting Amazon Canada, please also provide your proof of purchase, as this will help them verify your order and assess the available warranty or replacement options. Amazon provides a process for reporting product issues and may assist you with filing a warranty claim through them, depending on your order details. 

Also, I have edited your post and removed your case numbers for security purposes. If you need further assistance, please do not hesitate to send me a PM so I can assist you promptly. Thank you!



*Thread locked to curb conversation to PM. 

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