Invalid Token/Code | Razer Insider

Invalid Token/Code

  • 8 February 2019
  • 3 replies
  • 569 views
Z
Hi there, So I changed to a new phone but with the same number, Now the codes from my authenticator app aren't working. I tried looking for a new barcode to scan but I cant find it anywhere. Does anyone know how to find it ? please help.
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3 Replies

R
Userlevel 6
Hi there! Just to clarify, are you pertaining to the barcode for Razer Insider? Did you have the Two-Step Verification Setup: Verification Code via App enabled? Let me know.
Z
Hi Thank you for the reply, No I was talking about the barcode for Razer Gold, Yes I do have the app. I had an old Iphone 6 with the Verification Code app on it and it worked perfectly, after I bought a new phone the app doesn't work anymore. It keeps giving me bad codes. I've checked to see if its sync properly with the time and date and it was. I need a new barcode for my Razer gold account and I'm not sure where to get it.
R
Userlevel 6
Thanks for the reply. Got that. I'd like to create a case for you so our Software Support team can help you reset the Two Factor Authentication. Please send the email address that's associated with the account through PM. Make sure to include the link to this thread.
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