is it possible to get a Razer Viper ultimate dongle replacement | Razer Insider
Skip to main content
Question

is it possible to get a Razer Viper ultimate dongle replacement

  • August 21, 2026
  • 1 reply
  • 3 views
W

Hello Razer support i Recently bought ghost slides and wanted to play wireless, i plugged the dongle in but nothing happened i dont know why it isnt working i looked around for a while but couldnt find a solution and i was wondering if its possible to get a replacement My serial number is ( [removed by moderator] ).

This topic has been closed for replies.

1 Reply

Razer.Aero
Forum|alt.badge.img
  • Razer.AeroRazer Support
  • Razer Support
  • August 22, 2026

Hi Whemzu,


I understand that your Razer Viper Ultimate dongle won’t pair. To isolate the issue, please try the steps below:

  1. Make sure your mouse is fully charged.

  2. Make sure wireless mode is ON or the mouse is switched to the correct wireless mode.

  3. Verify Windows is up to date.

  4. Connect the USB dongle directly to the PC and verify there is a clear line of sight from the mouse to the dongle.

  5. Update the firmware on your mouse if it is on the list.

  6. Download and run the Pairing Utility for your mouse.

  7. Test your mouse on another PC and verify if the issue still exists.

If you need further assistance, please PM me with your device's serial number and region so I can check the availability of the spare parts. All the best!


*Thread locked to curb conversation to PM.

CookiesAccessibility statement