Is there actually no support if you didn't purchase extended warranty? | Razer Insider
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Is there actually no support if you didn't purchase extended warranty?

  • February 4, 2021
  • 1 reply
  • 12 views
L
This is bizarre to me. My microphone stopped working on my Razer 15 advanced (2018). I have read and attempted to trouble shoot pretty much anything I could find. Reluctantly, I decided to reach out to the support who could surely walk me through. Am I interpreting this correctly... since I didn't purchase an extended warranty I don't have access to discuss my issue with anyone from Razer?
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    1 Reply

    Razer.Caziel
    • Razer.CazielRazer Support
    • I am the Lightbringer
    • February 5, 2021
    lifeFashionFuchsiabit133
    since I didn't purchase an extended warranty I don't have access to discuss my issue with anyone from Razer?
    That's not true. You have me. :smile_: Anyway, send me a screenshot of how the mic appears on the Device Manager and the serial number of the laptop so I can help you isolate the problem. *Thread locked to curb the conversation to PMs.
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