Is there an issue with Synapse as of now? | Razer Insider
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Is there an issue with Synapse as of now?

W
I use both a Razer Tartarus V2 & a Razer Nari Ultimate headset, neither of which have worked today. Starting this morning my Razer Nari Ultimate beeps, and beeps, and beeps. Its been working fine for the past couple weeks (and before this, though I didn't start using daily regularly until 2 weeks ago), but as of now no matter what I try (rebooted several times, moved the port which the adapter was connected, etc.). I came across a few other post having similar issue. In addition, since this morning, My Tartarus V2 will not work with any key mappings... That is to say, no matter what profile is selected (auto selected by running an app, or manually selected) the keys are the generic keys that are the default when creating a new profile/mapping. I will note that NONE of my current profiles match this mapping at all (I started off all my profiles by disabling every key, then manually setting each key to what I want), yet no matter what I try, I get the keys behave as if I connected it to a computer without Synapse installed. I will add that, interestingly enough, the light patterns DO change to match the profiles I select, but the key mappings to not change. I've installed no new updates, added no new hardware, no new programs, changed no settings in ANYTHING, but both my razer devices have been rendered completely unusable today. For reference, both my gaming mouse & keyboard (neither are made by Razer) have both worked flawlessly all day.
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    • Wribbin
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    • 6 replies
    • July 20, 2020
    So after removing & re-inserting my Nari USB adapter from a solo USB 2 to a solo USB 3 port, things seemed to work as expected. I was in a game of Valorant, and around 2/3 the way though my headphones beeped again, and at exactly the same moment my Tartarus just plain stopped working (literally standing dead in the middle of a map). Shortly after my gamepad again reverted to the "factory default" mappings and for the rest of the game my headphones beeped repeatedly. I ended up finishing gameplay reverting to my [non Razer] keyboard and with audio cutting in and out...
    S
    BobbyThompsonRocks
    So after removing & re-inserting my Nari USB adapter from a solo USB 2 to a solo USB 3 port, things seemed to work as expected. I was in a game of Valorant, and around 2/3 the way though my headphones beeped again, and at exactly the same moment my Tartarus just plain stopped working (literally standing dead in the middle of a map). Shortly after my gamepad again reverted to the "factory default" mappings and for the rest of the game my headphones beeped repeatedly. I ended up finishing gameplay reverting to my [non Razer] keyboard and with audio cutting in and out...
    Boom. EXACTLY the same issues. I have a ticket open right now with support. This has been going on since I got the Nari Ultimate...but same products. Tartarus V2 and Nari Ulimate. BEEP BEEP BEEP. Then Synapse collapses and loses the damned profiles, I have to kill all razer services and the application in task manager to get the profiles back. I would lose the Tartarus profile before I got the Nari U, but the constant beeping...I have the synapse dashboard pulled up on a second monitor and you can see on the Synapse dashboard it's no longer recognizing the Nari is there even though I'm still getting audio when it starts doing this.. Finally, my son had a Razer Orbweaver he doesn't use anymore so he loaned it to me, I unplugged the Tartarus V2, Current Synapse doesn't recognize the Orbweaver (requires the older package) so I left all the bindings default so it just recognizes the default input and re-bound my games keybinds taking Synapse out of the picture for that. I would have removed synapse all together if I didn't need it for the Nari. So far so good since there's no profile for the Orbweaver. Nari U has gone into 3 beeping fits since I started typing this. There is something very very wrong with the Synapse application
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