Is there International Warranty on Razer Mice?

Forum|Forum|5 years ago
February 25, 2020
3 replies
219 views

Alex_FS

So, i recently bought a Viper Ultimate directly from Amazon Mexico (arrives tomorrow) i know that this mouse is really good, but im afraid of having "common" problems i have found online like crunchy buttons or loose scroll wheels, ik that if i get and issue inside the 30 day warranty from Amazon ill directly start it from there, but what happens if the issue starts 2 o 3 months after i recieved the mouse? Can i do the normal warranty proccess from here? Logitech asked me to destroy the product and then they will send a new one, but idk if its the same with Razer. Please dont tell me i just made a huge mistake by buying it here in mexico, in the worst case if they dont ship internationally i could send the product to some friend that lives in the us, and make him ship it to Mexico, but i really hope they do ship here. Thanks for reading this and hope that anyone answers with good news.

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Razer.Speedcr0ss
Razer Support
Forum|Forum|5 years ago
February 25, 2020

Alex_FS
So, i recently bought a Viper Ultimate directly from Amazon Mexico (arrives tomorrow) i know that this mouse is really good, but im afraid of having "common" problems i have found online like crunchy buttons or loose scroll wheels, ik that if i get and issue inside the 30 day warranty from Amazon ill directly start it from there, but what happens if the issue starts 2 o 3 months after i recieved the mouse? Can i do the normal warranty proccess from here? Logitech asked me to destroy the product and then they will send a new one, but idk if its the same with Razer. Please dont tell me i just made a huge mistake by buying it here in mexico, in the worst case if they dont ship internationally i could send the product to some friend that lives in the us, and make him ship it to Mexico, but i really hope they do ship here. Thanks for reading this and hope that anyone answers with good news.

Hi there! I appreciate your interest in our products. As part of your Razer limited warranty, a service warranty (phone, chat, email, forums) support is provided, which means, Razer can provide troubleshooting steps/assistance to customers that are reaching out for help. However, if the customer's issue needs repair/replacement (the product is inside its hardware warranty coverage) and lives outside the regions where Razer ships, they need someone living in the regions where Razer ships as we can only send prepaid shipping labels to the following locations: