Iskur Base Plate failed welds

Hi, I need to be able to purchase a replacement base plate for my Iskur chair. Could a support person help me with this ? I can DM you my serial. 

Hi kikuta688,

I’d like to assist you in creating a case to request a spare part for your Razer Iskur. To help us document the issue, please PM me and answer the following questions:

1. What exactly happened?
2. Was there any incident that occurred before the issue arose?
3. What activities were you engaged in prior to the issue?
4. Did someone else use your gaming chair whose height and weight exceeded its capacity?

As part of the process, kindly provide a video and a clear photo showing the issue for our team’s visibility. You can upload these to Google Drive and set the sharing settings to "Public" or “Anyone With the Link” so that we can access the files.

To initiate the case on your behalf, kindly fill out the following information:

- Product Name: Razer Iskur
- Product Serial Number:
- Full Name:
- Email:
- Mobile/Phone Number:
- Street Address:
- City:
- State:
- Postal Code:
- Country:
- Place of Purchase (website or physical store address):
- Date of Purchase:
- Proof of Purchase:
- Subscribed to Razer Care? (Yes/No):

*Thread is locked to keep the conversation to PMs.