ISKUR cylider failing | Razer Insider
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ISKUR cylider failing

  • June 21, 2026
  • 1 reply
  • 19 views
B

I purchased a model RZ38-02770200-R3U1 back in September of 2017 and it has been a great chair that gets used daily. It has held up very well but now it has started lowering itself every time I sit in it. This has been my favorite gaming chair as well as my grand kids favorite chair and I really hate to have to get rid of it. Are there replacements parts still available for this chair? If so, how do I obtain a new cylinder?

Thanks

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    1 Reply

    Razer.ScarletRouge

    Hey there, ​@BartCunningham 

    I understand that you want to purchase a replacement part for your Razer Iskur.  You can submit a ticket through this link for further assistance.  

    Once there, navigate to "Lifestyle products" > "chairs" > enter your serial number, and then submit your request. Our Support Team will then be able to assist you with your chair spare part request.

    Alternatively, you can send me a PM together with your chair's serial number, and I can help you initiate a support ticket and forward it to the relevant team. Thank you!


    *Thread locked to curb conversation to PM. 

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