Iskur V1 base plates welds broken

Hey LucasSchmoocus,

I’m here to help! Let’s escalate your concern to our Support Team to check the availability of the replacement part for your Razer Iskur. Before we proceed, allow me to ask a few questions for documentation purposes:

• What exactly happened?
• Was there any incident that occurred before the issue occurred?
• What activities were you doing before the issue occurred?
• Did someone use your gaming chair, whose height and weight are beyond the gaming chair’s capacity?

As part of the process, kindly send a video showing a clear vision of the issue for reporting purposes. Please upload it via YouTube, Dropbox, or Google Drive and set it to "Public" or “Anyone Who Has The Link” so we can access the file. Then share the link with us.
As a reminder, our warranty covers specific parts, and assembly or disassembly of the chair is the customer's responsibility. You can review our warranty and return policies at the following links:
- Razer Returns & Refunds
- Razer Warranty Information

To complete our records, kindly fill out the following details:
Full Name:
Email:
Mobile/Phone Number:

Street Address:
City:
State:
Postal Code:
Country:

Product Name: Razer Iskur
Product Code/Number:
Product Serial Number:

Place of Purchase:
Date of Purchase: 
Proof of Purchase:
Subscribed to Razer Care? Yes/No

Looking forward to your message!

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