Hello!
I’ve had my chair for a while, and the seat pan tilt has never worked. All of the other mechanisms work just fine. I try the handle in both the up and down positions and it does not tilt with the handle in either direction. I took the chair off the base and tried to tilt the base in either direction with the handle in both the up and down positions and it will not budge. I turned the knob in both directions completely and repeated the above, still no tilt. Is there something else I could be doing to troubleshoot this?
Serial Number: (removed)
Thanks for your help!

