Issue Registering My BlackShark V2 X – Serial Number Already Registered

Question

Dear Razer Support Team,I recently purchased a Razer BlackShark V2 X headset and attempted to register the product on your website under my Razer account. However, I received an error message stating that the serial number is already registered to another account.I can confirm that the serial number was entered correctly, and this is a brand-new product that I purchased personally. I would like to request your assistance in resolving this issue and ensuring the product is registered under my account.

Razer.Aero · Answer

Hi fastTaupeAPATITE423,I’ve responded to your PM. Please send me the device serial number and proof of purchase so I can verify the information. Save the shareable files via any online drive account listedhere. All the best!*Thread locked to curb conversation to PM.

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