Issue with Activation Code Linked to Another Account | Razer Insider
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Question

Issue with Activation Code Linked to Another Account

  • January 13, 2025
  • 1 reply
  • 17 views
L

Message:

Hello Razer Support Team,

I recently purchased a Razer product that uses an activation code for the 7.1 Surround Sound software. However, I noticed that my code was linked to a different Razer account, which is not mine. This occurred before I created my own Razer ID account.

I would like to request the unlinking of the code from the wrong account and its correct association with my Razer ID.

Thank you for your assistance, and I look forward to your response.

This topic has been closed for replies.

1 Reply

Razer.Aero
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  • Razer.AeroRazer Support
  • Razer Support
  • January 16, 2025

Hello LeleoCanhoto,
 

I’m here to help. Please send me a PM with your device serial number and store/resellers name so I can check. It would be best if your could share the proof of purchase for validation. Save the shareable files via any online drive account listed here. I hope to hear from you soon.

 

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