Issue with my Razer Cortex and Valorant | Razer Insider
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Hello, I am having an issue with my razer cortex where it says that it cant get my games current settings and that i have to restart the game or change its settings, i tried doing that and it still stayed the same.



Another problem im having is that when i try and click " start game " this shows up, ( last image )



and the main problem here with both of the issues is that when i try and use the digital vibrance it only works when im in the menu to select the adjustments, when i click save and exit it it goes back to normal and the setting changes didnt do anything









@Michelle-RazerCortex



Need your help on this one. Thanks!
Razer.Zionzedd
@Michelle-RazerCortex



Need your help on this one. Thanks!


how can i help?
Hey @IVORYpolyUltraRed262 ,



Thank you for bringing this issue to us here. My name is Michelle from the Razer Cortex PC technical support team. I will be always delighted to assist you with your concern.



Here could you please follow the below steps:



  • Could you please check the Razer Cortex version installed on your PC? Click on the 'SETTINGS' icon to go to the 'ABOUT' page to check the version.

  • The latest version of Razer Cortex 10 beta is V10.0.235.0. If you installed a former version of Razer Cortex 10 beta or Razer Cortex V9.18, please uninstall it and reinstall the latest version by downloading the LWI: https://rzr.to/Cortex10Beta

  • After your reinstallation of the Razer Cortex's latest version, please check whether this issue persists. If yes, could you please provide us with your Razer Cortex logs for us to further investigate this issue? Here is a simple guide for you to get your Razer Cortex logs:https://mysupport.razer.com/app/answers/detail/a_id/1685



To protect your privacy, please feel free to send us your Cortex logs via PM.



We look forward to your reply. Appreciate your patience.



Michelle
Razer.Zionzedd
@Michelle-RazerCortex



Need your help on this one. Thanks!


Thank you for looping me in. Hope you had a wonderful weekend.



Michelle
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