Issue with Product Registration for Razer BlackShark V2 X - Code Already Used | Razer Insider
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Issue with Product Registration for Razer BlackShark V2 X - Code Already Used

  • August 20, 2024
  • 1 reply
  • 171 views
polyWengeSAPPHIRE844

Dear Razer Support,

I hope this message finds you well. I recently purchased a pair of Razer BlackShark V2 X headphones through AliExpress, but when I attempted to register my product and activate the 7.1 Surround Sound software, I received a message stating that the product has already been registered.

This has left me unable to access the 7.1 Surround Sound feature that is advertised with this product. I can provide proof of purchase and any other necessary details to verify my ownership of the headphones.

I kindly ask for your assistance in either resetting the activation code or providing me with a new one, so I can fully enjoy the product as intended.

Thank you in advance for your help. I look forward to your response.

Best regards,
Santiago Barragán

susu52HM
FreeClamChowder
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1 Reply

Razer.Aero
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  • Razer.AeroRazer Support
  • Razer Support
  • 3222 replies
  • August 23, 2024

Hi polyWengeSAPPHIRE844,

I’m sorry to hear about the issues you encountered when registering the headset to your account. Please note that the AliExpress third-party resellers are not yet listed as Razaer’s authorized sellers. Also, please note that purchasing products from unauthorized dealers can often result in the use of counterfeit, re-boxed, defective, or gray market goods. I suggest you take advantage of your warranty and request a refund or replacement. You can visit this link: https://www.razer.com/store-finder to check the nearest stores where you can buy genuine Razer Products. If you need further help, PM me your device serial number so I can check the details in our system. Stay safe!

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