Issue with Product Registration for Razer BlackShark V2 X - Code Already Used | Razer Insider
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Dear Razer Support,

I hope this message finds you well. I recently purchased a pair of Razer BlackShark V2 X headphones through AliExpress, but when I attempted to register my product and activate the 7.1 Surround Sound software, I received a message stating that the product has already been registered.

This has left me unable to access the 7.1 Surround Sound feature that is advertised with this product. I can provide proof of purchase and any other necessary details to verify my ownership of the headphones.

I kindly ask for your assistance in either resetting the activation code or providing me with a new one, so I can fully enjoy the product as intended.

Thank you in advance for your help. I look forward to your response.

Best regards,
Santiago Barragán

Hi polyWengeSAPPHIRE844,

I’m sorry to hear about the issues you encountered when registering the headset to your account. Please note that the AliExpress third-party resellers are not yet listed as Razaer’s authorized sellers. Also, please note that purchasing products from unauthorized dealers can often result in the use of counterfeit, re-boxed, defective, or gray market goods. I suggest you take advantage of your warranty and request a refund or replacement. You can visit this link: https://www.razer.com/store-finder to check the nearest stores where you can buy genuine Razer Products. If you need further help, PM me your device serial number so I can check the details in our system. Stay safe!

*Thread locked to curb the conversation to PMs.

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