Issue with returns | Razer Insider
Skip to main content
Question

Issue with returns

  • July 30, 2025
  • 1 reply
  • 37 views
V

I have a razer 18, top of the range 2025 model that has a sound issue.  After about 10 mins of use the sound becomes distorted and unusable.  Tried resetting drivers but not getting anywhere.

 

So decided it must be faulty, however, now I can’t return it even though less than 14 days

 

Any ideas what is next step?

It says I can return so I am well within my timescale

    This topic has been closed for replies.

    1 Reply

    Razer.ScarletRouge

    Hey there, ​@VeryLightTangelodata143!

    Thank you for sharing your concern here. Please send me a private message together with the following details so I can create your case:

    Device’s serial number:
    Full Name: 
    Email address associated with Razer ID: 
    Phone number: 
    Street Address:
    City:
    State/Provinces:
    Postal/ZIP Code:
    Country: 


    Thank you so much for your patience and cooperation!


    *Thread locked to curb conversation to PM.

    CookiesCookie settingsAccessibility statement