Issues with hyperpolling dongle | Razer Insider
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Issues with hyperpolling dongle

  • December 3, 2025
  • 1 reply
  • 11 views

I purchased and received my mouse dock pro and basilisk v3 pro about two years ago. Everything was working fine until a few days ago. Whenever I select any value above 1000 Hz, my mouse slows down significantly, especially during gaming. I can adjust the sensitivity, but the situation remains largely the same. It's extremely slow. When I go back to 1000 Hz, it works normally. I tried uninstalling and reinstalling Synapse 4 several times, but nothing changed. I even reformatted the computer, but nothing changed. 

 

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1 Reply

Razer.sushi.boi

Hello there, ​@zoneDeepLilacbest080!

 

Try to update your mouse’s firmware. You can also reinstall its drivers. If that didn’t do the trick, then shoot me a PM along with your device’s serial number so I can validate it and check for other workarounds.

 

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