So, I own both a Naga Pro and a Viper Ultimate (both wireless) which I recently purchased each with it's own charging dock. I use each mouse for different games -- one for FPS and the other for pretty much everything else.
I'm having problems with Synapse 3 only detecting a single dock and not being able to configure each dock independently. This is an oversight in the design of Synapse 3 that I think needs a fix. If I'm not using my PC then with a single dock I'm only be able to charge one mouse at a time. I could have the other one plugged in... but that defeats the purpose of them being wireless. So, with a single dock I'll come back to one of my two mice dead or with low battery which means I'll either be forced to play with it connected or... wait for it to charge. I bought two charging docks so that BOTH of them are always charged and remain wireless.
I tried submitting feedback via the Synapse 3 app about this issue but it just looks like it gets routed to a very poorly trained support team that apparently can't read... because they sent an email a few days later asking me to answer a bunch of questions about the issue which I had already included in the original description of my issue or simply did not apply to my issue. I didn't feel like repeating myself so I just let the issue expire.
However this issue is pretty annoying, I have a really nice setup going here and the RGB on these docks is ruining the aesthetic. And no, I'm not going to use just one.. I paid for TWO and I should be able to use both on a single PC.
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Jourgound
So, I own both a Naga Pro and a Viper Ultimate (both wireless) which I recently purchased each with it's own charging dock. I use each mouse for different games -- one for FPS and the other for pretty much everything else.
I'm having problems with Synapse 3 only detecting a single dock and not being able to configure each dock independently. This is an oversight in the design of Synapse 3 that I think needs a fix. If I'm not using my PC then with a single dock I'm only be able to charge one mouse at a time. I could have the other one plugged in... but that defeats the purpose of them being wireless. So, with a single dock I'll come back to one of my two mice dead or with low battery which means I'll either be forced to play with it connected or... wait for it to charge. I bought two charging docks so that BOTH of them are always charged and remain wireless.
I tried submitting feedback via the Synapse 3 app about this issue but it just looks like it gets routed to a very poorly trained support team that apparently can't read... because they sent an email a few days later asking me to answer a bunch of questions about the issue which I had already included in the original description of my issue or simply did not apply to my issue. I didn't feel like repeating myself so I just let the issue expire.
However this issue is pretty annoying, I have a really nice setup going here and the RGB on these docks is ruining the aesthetic. And no, I'm not going to use just one.. I paid for TWO and I should be able to use both on a single PC.
Hi there! Thanks for posting your Razer Synapse-related concern here. I understand how inconvenient this behavior. Razer docks are virtually the same peripheral in Razer Synapse's algorithm. It can detect both your mouse models. However, it can only distinguish one dock, and that's the reason why the RGB on the other mouse dock is not in sync with the rest of your devices. Aside from sending feedback via Razer Synapse and through this link, you can post it on this thread so our Razer Synapse devs can see it.
Razer.SpeedCr0ss
Hi there! Thanks for posting your Razer Synapse-related concern here. I understand how inconvenient this behavior. Razer docks are virtually the same peripheral in Razer Synapse's algorithm. It can detect both your mouse models. However, it can only distinguish one dock, and that's the reason why the RGB on the other mouse dock is not in sync with the rest of your devices. Aside from sending feedback via Razer Synapse and through this link, you can post it on this thread so our Razer Synapse devs can see it.
You mean the thread that hasn't been updated and likely not even looked at by anyone in your company since July? Why would you even suggest I waste my time in that worthless endeavor? How does a customer of your products ensure his/her issues are actually heard by someone who can actually enact change if necessary?
Jourgound
You mean the thread that hasn't been updated and likely not even looked at by anyone in your company since July? Why would you even suggest I waste my time in that worthless endeavor? How does a customer of your products ensure his/her issues are actually heard by someone who can actually enact change if necessary?
Your point is well taken. I suggest submitting a case/feedback through the other link that I've posted above so our Support Team can receive it. I can't guarantee you an immediate change in the software, but at least the team will know that a user is interested and wants changes in our software's behavior.
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