issuw with razer cortex lates t version not launching

Hey there!

Thank you for sharing your issue with us here. My name is Michelle, and I’m part of the Razer Cortex technical support team. I am happy to help you out. 

We sincerely apologize for the inconvenience this issue has caused you. In order to help us quickly reqolve this issue, could you provide us with the details below?

1. Razer Cortex Logs
2. Did this issue occure before you update your Razer Cortex? Did it only occure when you updated Razer Cortex to the latest version 10.8.15.0？

We’ll be looking forward to your reply soon. Thank you for being patient. 

Michelle

i’m having the exactly same issues and error message when try to launch Cortex. 

Issues resolved after win 11 update and reinstall of cortex

That is great! Please feel free to let us know if you need further assistance.

Michelle

We apologize for the inconvenience this issue has caused you. Please uninstall Razer Cortex, download it here https://www.razer.com/cortex, then, reinstall Razer Cortex and restart your PC to check whether this issue persists.

Thank you for being patient. 

Michelle

i did that many times. even uninstalled all Razer application and reinstalled it. same error.

Hey there!

Thank you for sharing your issue with us. We will fix this issue in our next versin, before we resolve it, please follow the steps below to troubleshoot on your side:

1. Exit Razer Cortex
2. Go to this directory %ProgramFiles(x86)%\Razer\Razer Cortex
3. Open the file “appsettings.json” 
4. Search “ImageAdjustModule” 
5. Delete “ImageAdjustModule”
6. Save the changes
7. Launch Razer Cortex.

Please provide us with your Razer Cortex logs via pm if this issue persists. 

Michelle

Unfortunately still giving same error message. Let me know how to upload the logs. Thanks

Please visit this page https://mysupport.razer.com/app/answers/detail/a_id/1685 to check how to collect your logs and upload them via a cloud service. 

Michelle

i am also having same issue.

i tried sending you a log file also.

Thank you for reaching out to us. We’ve received your feedback via PM. Please delete the other 2 modules to try again "DealsModule" and "SpaceRadarModule".

Truly appreciate your patience and feedback.

Michelle

Michelle-RazerCortexPC wrote:

jordan573 wrote:

i am also having same issue.

 

i tried sending you a log file also.

Thank you for reaching out to us. We’ve received your feedback via PM. Please delete the other 2 modules to try again "DealsModule" and "SpaceRadarModule".

 

Truly appreciate your patience and feedback.

 

Michelle

Thanks! that worked!

jordan573 wrote:

Michelle-RazerCortexPC wrote:

jordan573 wrote:

i am also having same issue.

 

i tried sending you a log file also.

Thank you for reaching out to us. We’ve received your feedback via PM. Please delete the other 2 modules to try again "DealsModule" and "SpaceRadarModule".

 

Truly appreciate your patience and feedback.

 

Michelle

Thanks! that worked!

That is great!

Michelle