It cannot be set in "Razer Headset Setup for Xbox". | Razer Insider
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I bought "RAZER Kaira Pro for XBOX HALO Infinite Edition" today. Immediately, I connected the headset to "XBOX Series X" with a USB cable, downloaded "Razer Headset Setup for Xbox", started it, and paired it.

The sound of the game can be heard from the headset, and the headset logo is also glowing green.

However, "Razer Hedset Setup for Xbox" cannot move from the first screen to the setting screen.

A "!" Is displayed in the center of the headset illustration.

What is the state of this? What should I do to move to the settings screen?

Earlier, I set up a thread in Japanese, but the text I entered was messed up, so I tried to raise it again in English.
numatas93
I bought "RAZER Kaira Pro for XBOX HALO Infinite Edition" today. Immediately, I connected the headset to "XBOX Series X" with a USB cable, downloaded "Razer Headset Setup for Xbox", started it, and paired it.

The sound of the game can be heard from the headset, and the headset logo is also glowing green.

However, "Razer Hedset Setup for Xbox" cannot move from the first screen to the setting screen.

A "!" Is displayed in the center of the headset illustration.

What is the state of this? What should I do to move to the settings screen?

Earlier, I set up a thread in Japanese, but the text I entered was messed up, so I tried to raise it again in English.




Thanks for reposting your concern in English. Ensure to use the Razer Headset Setup for Xbox app with your Razer Kaira Pro for Xbox. The headset must either be connected to your Xbox console via Xbox wireless or to your PC via an Xbox wireless adapter (sold separately). Otherwise, try connecting the headset to another gaming console and see if the issue persists. Feel free to send me a PM or submit a case to our Support Team through this link. I'll be locking this thread now.



Update:



The headset was detected after 30 minutes. Refer to this thread.
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