Hello! Recently, I bought the Razer Blackshark V2 X but I have problem with the product where the item is already registered, but not under my Razer ID, which means I can't get the activation code via my email to activate the 7.1 surround sound features. I looked around in the Razer community for a fix. How do I fix this problem? Please help
Question
Item is already registered, but not under my Razer ID
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+1I’d return the headset and get it from more viable source.
New headsets are never registered.
- Razer Support
Hello! Recently, I bought the Razer Blackshark V2 X but I have problem with the product where the item is already registered, but not under my Razer ID, which means I can't get the activation code via my email to activate the 7.1 surround sound features. I looked around in the Razer community for a fix. How do I fix this problem? Please help
I replied to your message. Please check your inbox and provide me with the serial number of your headset and the proof of purchase, or let me know the name of the store where you purchased it? I need this information to verify the model and check the reseller's details. You can upload the shareable files to any online drive account and share the link with me. All the best!
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