Kaira Pro connected to XBOX Series X - Choppy, Static, Disconnects | Razer Insider
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Kaira Pro connected to XBOX Series X - Choppy, Static, Disconnects

  • December 31, 2020
  • 3 replies
  • 65 views
M
Hello, Happy new Year's Eve. I have a Kaira Pro headset connected to an xbox series X. Constantly getting choppy playback, static and disconnects. I applied the latest firmware update (KairaProforXbox_Headset_FirmwareUpdater_v1.00.12_r1). In reading other threads Razar is putting the issues on the XBOX. Anyone else experiencing the same? Any troubleshooting I can do? Does this headset support XBOX Series X connectivity?
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      3 Replies

      Razer.Caziel
      • Razer.CazielRazer Support
      • I am the Lightbringer
      • January 1, 2021
      The Kaira Pro does support Xbox wireless connectivity, and please note that Microsoft confirmed that the issue you are describing is caused by a bug. Last I heard, a fix should have been released in early December, but the update got delayed.
      M
      • MelRazaer
      • Author
      • January 6, 2021
      Thanks Caziel. Hope all is well!! Any chance you have the MS knowledgebase article?
      Razer.Caziel
      • Razer.CazielRazer Support
      • I am the Lightbringer
      • January 7, 2021
      This is the closest one that I can find, but it's all over the interwebs as all other wireless headsets are affected. As far as I know, the only workaround is to turn off the console for at least a minute before booting it back up. Do note that most users have reported that the issue resurfaces after waking the console from sleep.
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