"KERNEL_STACK_LOCKED_AT_EXIT" While instaling Razer Synpase 3 BETA | Razer Insider

"KERNEL_STACK_LOCKED_AT_EXIT" While instaling Razer Synpase 3 BETA

  • 1 November 2019
  • 1 reply
  • 21 views

Hey Fellas! I hope you are doing great. I was recently checking the drivers page on the Razer Website and I found out that My current mouse Death Adder Elite is supported by the v3 of Razer Synapse Driver. I downloaded the installer and executed it. it started download a fairly large size of data at around 410MB. After it finished downloading, it started to install. And suddenly I faced a Blue screen error

KERNEL_STACK_LOCKED_AT_EXIT

And My windows crashed. Any idea what might've caused it? I'm running Windows 10 - v1903 fully updated. I've never faced a Blue screen error on this installation so I'm pretty sure that it was caused by the Razer driver. I know that the driver is in Beta stage and some issues are to be expected but A blue screen error seems to be a LITTLE more than a small hiccup.

While we're on the subject of issues with Synapse, my current driver v2.21 is not recognizing my Death Adder elite mouse (Which is the main reason I was installing the V3). It says "Connect a Razer Synapse Enabled Device" even though my Elite is connected and fully functional. What gives?

Any help is greatly appreciated.

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Userlevel 7
This error means a file necessary to run the app is corrupted. It is best if you send over the System and Application logs from Event Viewer via PM.