Running new Synapse 4, profile remaps some of the thumb buttons on my mouse (Basilisk Ultimate) to keyboard buttons like numbers, etc. which only work while Synapse is NOT running. While Synapse is running they seem to be captured or something. This is annoying when I want to control the lighting, but can’t have Synapse running if I want the button mapping to work.
Looking for a solution so that remapped key presses function properly while Synapse 4 is running.
Ive Tried everything the previous replys have stated but still, rebinding any type of buttons on my mouse will NOT work UNLESS I close synapse itself.
The main issue for me with this is that when i close synapse, it also disables macros so im not able to use a macro at all since they dont work when synapse is open or closed.
This just started happening around 2 weeks ago. I havent downloaded anything or changed anything with the application to cause this.
Any type of help to get macros to work without razer synapse itself being open would be appreciated.
(Im using the Razer Viper V3 Pro).
same issue here Naga v2 upgraded from synapes v3 to v4 and keybindings are refusing to work now if im logged into my id. if i log out and use the guest sign in it works fine. i have done the delete cloud sync data thing but that seems to have not helped at all
I had this issue too with my Basilisk V3 Pro.
From my understanding, the issue is not with the mouse but with the mouse dock pro.
What seems to have solved it for me (atleast for now) is going in to synapse (I use version 4), going to the mouse dock pro tab and than clicking the white circle with the question mark in the top right.
After that I clicked RESET under 'Factory reset’ which created a new generic profile.
Since there isn't really anything to customise with the mouse dock, I deleted the old profile and just renamed the new one to the name I was using.
Since I did that, my Basilisk custom binds have been working as intended.
Hope this helps someone.
I opened a ticket and they act like this is the first time they are hearing about it...
I have had at least 3 of these mice now and every one has the issue regardless of x86 or ARM CPU. They originally swapped one under warranty and now they just claim it is a known issue every time I complain for the last 2-3 years
After trying all the solutions mentioned in this thread, the one that finally worked for me—after several weeks with the same issue on my Razer Viper Ultimate (Cyberpunk 2077 Edition)—was this:
In Razer Synapse, I went to the mouse menu where the buttons are assigned and exported my profiles to the desktop.
Then I went to the Synapse tab → Devices & Modules. There you can see the full list of connected peripherals, and on the right side there is an option to REMOVE.
I plugged in another mouse I had at home, then disconnected both the Viper Ultimate and the dock, and removed them both from Synapse.
After connecting them again, Synapse performed a small device installation. Once that was done, I imported the profiles I had previously saved — and after that, all my button assignments in every profile worked correctly again.
Hope this helps someone else with the same problem.
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