Hi. When trying to install the firmware update for the Kiyo Pro, it says I need to contact support. See screenshot. What should I do?
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I have this exact same problem and contacted razer support. They said:-
"We hate to say that your current firmware is not compatible with the update, but we can offer a replacement on that one."
I'm not sure whether they mean a replacement device or replacement firmware but I guess they probably mean the firmware. I'll post an update if I learn more which may assist you.
"We hate to say that your current firmware is not compatible with the update, but we can offer a replacement on that one."
I'm not sure whether they mean a replacement device or replacement firmware but I guess they probably mean the firmware. I'll post an update if I learn more which may assist you.
Johnnyd1979
I have this exact same problem and contacted razer support. They said:-
"We hate to say that your current firmware is not compatible with the update, but we can offer a replacement on that one."
I'm not sure whether they mean a replacement device or replacement firmware but I guess they probably mean the firmware. I'll post an update if I learn more which may assist you.
Mikeroni
Hi. When trying to install the firmware update for the Kiyo Pro, it says I need to contact support. See screenshot. What should I do?
Please send me the serial number of your Razer Kiyo Pro via PM as I need to check its firmware compatibility. Let's continue our conversation from there.
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