Kiyo Pro mic volume too low | Razer Insider
Question

Kiyo Pro mic volume too low

  • 19 March 2023
  • 8 replies
  • 222 views

Hi, the Kiyo Pro’s image quality is good, but when it comes to microphone input volume, it never exceeds 16% of total volume.

 

I’ve tried all the methods I searched on the internet and seems like I am not the only one having this problem, but I never saw Razer provide a satisfactory solution。 Is it possible that a microphone input boost can be added to the Synapse setting?

 


8 Replies

Hi I actually checked my Razer Seiren Mini as well. Same problem exists too!

Is it possible that Razer Synapse is not applicable to Windows 11? It’s so frustrated that paying for a webcam and mic but they are not usable in Windows 11. Please try to fix!

Userlevel 6

Hi @kinstar44,

 

Did you already try the steps here? If that didn’t help, PM me the serial number of your devices so I can escalate your concern to the relevant team so they can look into it and provide the best resolution. Thank you!

Is it possible that Razer Synapse is not applicable to Windows 11? It’s so frustrated that paying for a webcam and mic but they are not usable in Windows 11. Please try to fix!

I know!!

It’s as if this device didn’t have mics at all!   I have this problem on macOS so don’t think it’s Windows 11 specific.

@Razer.Zionzedd was there ever a resolution to this issue? I have exactly the same problem (Same camera, same OS) and if any answer came it was in someone’s DMs so wasn’t posted anywhere

No systematic response, I would say. I had DM’s with Razer but it turned out I would need to ship my existing device back before getting a replacement. Haven’t taken up on that offer yet, since I’ve needed the camera for my work.

Ideally, I could see them ship me a replacement, then return the broken one in return envelope.

But it’s a problem with all of their Kiyo Pros, why would you need to ship your specific one back? @Razer.Zionzedd the Kiyo Pro’s microphone is insanely quiet on Windows 11 and there’s no microphone boost option on the advanced sound settings. Any chance Razer could look into it? My friends need to put me on 200% volume on Discord to understand me it’s getting a lil ridiculous haha

 

 

@razeth You have information that this affects all the sold devices?

@radiobusKenyanCopper511 Well the lack of a microphone boost option in the enhancements tab is due to it not being supported by the Win11 driver, so either the hardware of the myriad of people here all have quiet microphones, or the one software solution that would fix it for Win10/11 users is missing. Either way I’d say it affects all of them on Windows at least.

But by all means, argue semantics with me and we can all just sit here with crap microphones haha

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