Kiyo Pro Ultra not recognized by Windows or Mac | Razer Insider
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Question

Kiyo Pro Ultra not recognized by Windows or Mac

  • September 17, 2024
  • 2 replies
  • 290 views
ZdravkoN

Starting from today my Razer Kiyo Pro Ultra is not recognized by my Windows PC or Macbook Pro (it worked with both before).

I just plug in the camera and nothing happens.

Only the white LED light is lit.

Any support is appreciated.

    2 Replies

    S

    I have the same issue. My camera worked for about a month and then simply stopped working. White light is on but not recognized by my computer now. Terrible Support options. Chat support is SGT time which does’t do a much good if you are on the east coast in the U.S. I see no response to the other person in this stream who is also having the same problem. This camera is too expensive to have non-existent technical support when needed. All sales no support. All signs of a bad business. 

    ZdravkoN
    • ZdravkoN
    • Author
    • Insider Mini
    • April 22, 2025

    Thanks for sharing your experience. Razer lost a customer that day. I bought a Logitech camera (Brio 4k) which works great. 

    won’t be buying any Razer equipment moving forward. 

    BTW I still haven’t got ANY reply from Razer support. For $400 camera this is truly embarrassing. 

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