Kiyo Pro Ultra not recognized by Windows or Mac

I have the same issue. My camera worked for about a month and then simply stopped working. White light is on but not recognized by my computer now. Terrible Support options. Chat support is SGT time which does’t do a much good if you are on the east coast in the U.S. I see no response to the other person in this stream who is also having the same problem. This camera is too expensive to have non-existent technical support when needed. All sales no support. All signs of a bad business. 

Thanks for sharing your experience. Razer lost a customer that day. I bought a Logitech camera (Brio 4k) which works great. 

won’t be buying any Razer equipment moving forward. 

BTW I still haven’t got ANY reply from Razer support. For $400 camera this is truly embarrassing.