Kiyo Pro Ultra not showing in Synapse but working everybwhere else

Tried clean reinstall?

Uninstall Synapse
Download & run this tool: https://rzr.to/Tf53xj to remove any razer drivers/leftovers
Then restart your PC
After reboot install Synapse again (as administrator).

Thank you for your reply. I haven’t tried it using that software so will give it a go. Should I leave the Kiyo plugged in or unplug it and only plug it in once the new synapse is installed? 

Just tried and still the same issue unfortunately :-(

Hm… that’s strange.

@Razer.Zionzedd@Razer.Speedcr0ss - could you look at this. Seems to be some Synapse 3 bug?

Thanks for your help @FiszPL much appreciated. 

Just as an update, I tried on my laptop and it worked right away.

I then did a number of troubleshooting steps on my PC consisting of 

 

Run DISM and SFC
1. Open Command Prompt
2. Type: DISM.exe /Online /Cleanup-image /Restorehealth
3. Wait for it to finish
4. Type: sfc /scannow
Wait for it to finish

Run CHKDSK
1. Open Command Prompt
2. Type: chkdsk /f /r

Delete TEMP folders
1. Open Run by right-clicking Start and choosing it from the menu.
2. Type %temp% in the Run window and click OK.
3. When in File Explorer in the TEMP folder, select all files by pressing Ctrl + A keys.
4. Click Delete.

Razer Driver Cleanup Tool
Uninstall Synapse 3
If possible, unplug all Razer devices
Reboot the system
Download the Razer Driver Clean Up Tool: https://rzr.to/7c7Za
Unzip and run the CleanupRazerDrivers.exe as Administrator
The window will close on its own. When it does, reboot the system again
Download a new installer and install Synapse 3: https://www.razer.com/synapse-3
Plug in Razer devices
Update Synapse 3 as needed and reboot system as update requirement

Unfortunately, it is still not working. 

I don’t get this. Most expensive webcam in the world. No mac drivers. Doesn’t work with PC. I just bought a brand-new device and this is how a flagship works? This is my third razer device, and second that has done this. Guys seriously?