Kiyo-Synapse 3 Issue

My Synapse 3 will not work. It "fails to start" when I try to open it. It was working fine until it froze up in the camera setting section. I couldn't adjust the settings no matter what I tried. I followed the advice on here and uninstalled and reinstalled the software. Now I get this error "failed to start" message. I can't even get in to see if the other issue is resolved. I use this for work and really need to find a fix. Thanks in advance for your help!