Kiyo V2 USB-C to USB-A/C hub unresponding | Razer Insider
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Kiyo V2 USB-C to USB-A/C hub unresponding

  • September 3, 2026
  • 1 reply
  • 14 views
AmySho

Hi,

I’m having an issue with my Razer Kiyo V2 camera (RZ19-0537).

The camera is not working at all and appears to have no connection with my laptop.

What happens:

  • No LED/light turns on on the Kiyo V2.

  • Windows does not make any USB connection/disconnection sound.

  • The camera does not appear in Device Manager.

  • Razer Synapse does not detect the camera.

  • There is no indication that the laptop recognizes the device.

My laptop does not have a USB-C port, so I cannot connect the camera directly via USB-C.

 

My current connection is:

Kiyo V2 → original Razer USB-C cable → USB-C female to USB-A male hub adapter → laptop USB-A port
 

Could you please advise what I should check next? I would particularly like to determine whether this is an issue with the adapter/cable, the camera itself, or a driver/firmware problem.

Thank you. 

Best answer by Razer.Caziel

Hi ​@AmySho,

Your current setup may not be ideal, but it should still work. Could you please confirm whether your computer detects other devices when connected through the same adapter?

In any case, please provide the serial number of your Razer Kiyo V2 so I can look into the issue further and determine the most appropriate solution for you.

 

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    1 Reply

    Razer.Caziel
    • Razer.CazielRazer Support
    • I am the Lightbringer
    • Answer
    • September 3, 2026

    Hi ​@AmySho,

    Your current setup may not be ideal, but it should still work. Could you please confirm whether your computer detects other devices when connected through the same adapter?

    In any case, please provide the serial number of your Razer Kiyo V2 so I can look into the issue further and determine the most appropriate solution for you.

     

    Thread locked to curb the conversation to PMs.

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