Kiyo X Camera works and after some seconds, click and turns off | Razer Insider
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Kiyo X Camera works and after some seconds, click and turns off

  • Oct 16, 2026 6:04 PM UTC
  • 1 reply
  • 23 views
TheNoiseMaker1

I am an online teacher and I use the camera regularly. It always worked perfectly, but yesterday it has been making a clicking sound and turning off or disconnecting. Nothing has worked, not even reinstalling the cam, updating the drivers, or even changing the pc. The problem remains: the camera activates for a few seconds and then makes a clicking sound and disconnects. I tried changing the settings on the browser and it works for 2 seconds and powers off again after the clicking sound. I see many people with the same problem and I haven't been able to find a possible solution. Furthermore, Razer has not commented on the matter. I would love a real solution on the matter as it is obviously a recognized situation from the company and the users.

1 Reply

Just wanted to share my experience with this exact issue.
My Razer Kiyo X started doing the same thing after about 2 years of very light use (roughly 3–4 hours per week).
I contacted Razer Support, and after troubleshooting, they confirmed that the issue appears to be hardware-related.
Despite acknowledging this, Razer refused to replace the webcam or offer any other solution, stating that the warranty had expired and the product was discontinued. They even escalated my case for a goodwill replacement, but that was declined as well.
Their final offer was a 15% discount on another Razer product.
I've been a Razer customer for over 20 years, so this was incredibly disappointing. I don't expect products to last forever, but I certainly expect a webcam to last longer than 2 years with minimal usage.
Just a heads-up to anyone experiencing the same problem: even if Razer Support acknowledges that it's a hardware issue, that doesn't necessarily mean they'll help you once the warranty has expired.
After this experience, I've decided to stop buying Razer products.

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