Kraken 2019 Kitty Edition volume wheel not changing volume | Razer Insider
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Kraken 2019 Kitty Edition volume wheel not changing volume

  • October 18, 2021
  • 1 reply
  • 942 views
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Hello! I recently got the Kraken 2019 Kitty Edition headphones, and I have a bit of an odd issue with the volume wheel. Whenever I use it, the volume level pops up on the screen (top left), and stays up as long as I rotate the wheel, but it does not change, neither up nor down. Also, occasionally if the volume level isn't on screen and I rotate the wheel up it shows the volume at 100, even though it is not, the volume never changes from the wheel. I have tried this without Synapse running, as well as performing a clean reinstall of Syanpse with no luck (using Synapse 3). Volume control from my keyboard (Blackwidow chroma x, Fn + F1/F2/F3) works just fine.
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    Did you ever get the chance to try it on a different PC to check if it behaves the same? Sometimes a faulty headset driver may cause this issue. Let’s reinstall your headset drivers by doing the following: -Press Windows + S on your keyboard to open the Search bar. -Type in “Device Manager” and hit Enter. -Go to Audio Inputs and Outputs. -Right-click on your Razer headset and select Uninstall device. -To completely uninstall the drivers, restart your computer. -The drivers are automatically installed on your computer after a restart. Should the issue persists, PM me your device serial number along with a copy of its proof of purchase so I can check its warranty status. *Thread locked to curb the conversation to PMs.
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