Kraken 7.1 V2 disconnecting | Razer Insider
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Kraken 7.1 V2 disconnecting

  • 23 October 2019
  • 8 replies
  • 6 views
Hi, I saw a thread of a guy with the same problem, the description of the problem is exactly the same, but

there´s no solution in the thread. The headset disconnect and reconnect every time an it's crackling when it happens. Here´s the link to the previous discussion: https://insider.razer.com/index.php...eird-noises-and-disconnecting-randomly.50014/
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8 Replies

Razer.Caziel
Userlevel 7
Please detail what OS version you have and if the disconnection or crackling noise occurs with and without Synapse running in the background. We'd appreciate it if you can upload a screenshot of how the headset appears in the Device Manager.
R
I'm using windows 10 enterprise. I tested and it occurs in both ways, with and without Synapse.
Here's the screenshot of the device manager: https://imgur.com/qBUGcCZ
It's in portuguese so you're looking for "entradas e saídas de áudio".
Thanks for replying ^^
Razer.Caziel
Userlevel 7
It is properly detected, but I still highly recommend uninstalling the headset drivers then run Windows updater to get fresh ones. Anyways, have you noticed any fraying or disconnections when the cable is angled a certain way?
R
Sorry for the delayed response. So, I've tested the cable in different angles and positions, it's not the problem. I tried to uninstall the drivers and then updating, but it stills happening. I think I'll have to use it this way. Thank you anyway.
Razer.Caziel
Userlevel 7
It wouldn't feel right if I let you go on like this without doing everything I can to help. Shoot me a PM with the serial number of your headset so I can look into your RMA options.
Y
Hello, I have the same problem with my Kraken 7.1 v2 oval. Only I suspect it may be the issue with cable connecting to headset, as it happens every time I turn my head around. In the beginning it wasnt obvious - I tried different cable positions and it didnt seem to be the issue so I checked all software updates, uninstaled synapse etc. But it did not help. And after a while it started happening all the time. I have not mistreated the cable in any way. I bought the headset 8 months ago, and cared for it very well, as my previous Krakens 7.1 Chroma HAD EXACTLY THE SAME PROBLEM. Back then I assumed that cable got physically demaged so i did not press the issue and after only a year of using it I bough new ones. But once this happens again now this is not a coincidence.

my headset is of course still on warranty. What do I do? (Since Razer Support is not responding to my ticket and its been almost two weeks since i send it)

I am not bying a third headset in two years.
Razer.Caziel
Userlevel 7
@Yvainne_ Have you tried testing the headset on another PC? In any case, PM me your ticket number so I can check what's going on. I can also start an RMA if necessary.
G
Yvainne_
Hello, I have the same problem with my Kraken 7.1 v2 oval. Only I suspect it may be the issue with cable connecting to headset, as it happens every time I turn my head around. In the beginning it wasnt obvious - I tried different cable positions and it didnt seem to be the issue so I checked all software updates, uninstaled synapse etc. But it did not help. And after a while it started happening all the time. I have not mistreated the cable in any way. I bought the headset 8 months ago, and cared for it very well, as my previous Krakens 7.1 Chroma HAD EXACTLY THE SAME PROBLEM. Back then I assumed that cable got physically demaged so i did not press the issue and after only a year of using it I bough new ones. But once this happens again now this is not a coincidence.

my headset is of course still on warranty. What do I do? (Since Razer Support is not responding to my ticket and its been almost two weeks since i send it)

I am not bying a third headset in two years.


Try go into device manager and go to ¨Human Interface Devices¨ and right click Razer Kraken 7.1 v2 and press ''uninstall device'' and it should be fixed. It worked for me.

Merry Christmas
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