Kraken BT Kitty Edition can't be seen on Synapse 3 | Razer Insider
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Hello,


Razer synapse does not detect my headset. I have it connected as “Razer Kraken BT Kitty Edition”  but I don't see have it as a device on synapse, and I can't download driver neither. It is supposedly supported by Synapse 3,
so what should i do?

It'll connect to my phone fine and I can adjust the Chroma settings there, but it only works on my phone.

What I've tried:

  • Do a clean install of razer synapse by uninstalling it and deleting all razer folders in progam files, program files (x86), program data and Appdata folders, then reinstalling it. It didn't work.
  • Connecting and disconnecting it from my computer.

 

Its BT headset, not wired or 2.4 Hz transmitter. The computers do detect the headset, and I do get audio from it.

 


Thank you 

Hello EowynDeimos,

Let me assist you with your concern. I understand that your Razer Kraken BT Kitty Edition is not detected by Razer Synapse. To resolved the issue, please do the following steps below: 

  1. Go to “Settings” > “Bluetooth & other devices”.
  2. Click on “Razer Stereo” > “Remove device”. 
  3. Pair your Razer Kraken BT Kitty Edition and make sure it is connected.

Note: Pair your PC with Razer Kraken BT Kitty Edition (or device name) not with “Razer Stereo” so Razer Synapse can detect your device.

If the same problem persists, follow the steps here. I hope this helps. Should you need further assistance, PM me with your device's serial number so I can verify its model and provide other workarounds. Have a great day!

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