Kraken Kitty Edition disconnecting and connecting issue

GreyMonster13 · 2020-04-06T10:25:11+00:00

Hello, I am having problems with my Razer Kraken Kitty headset. I got them from the official site around Christmas 2019, and they worked perfectly. In the last 2-3 weeks they have started to randomly connect and disconnect. 1. I thought there was a problem in the cable, but I tried to check it by slightly bending the cable and seeing if there is a weak spot somewhere, but no luck, so I ruled the faulty cable out. 2. I have tested all of the USB ports on my computer, it seems that they work better on USB 2.0, but not really a big difference. I have updated all of the ports, check them many times, they seem to be working normaly for everything else except the headset. 3. I have updated the synapse app, works better with the new update, and I have deinstalled the new version and installed the old one ( 2.0 ), it was terrible, they were disconnecting constantly, while on the 3.0. they disconnect about one time in 10-15 minutes 4. I have been playing with the sound drivers, maunally changing them, worked better but still does the same thing, especially when there is alot of sounds ( in game sounds, talking with alot of people, etc. ) 5. I have tested them on another computer, still the same problem, works better with the new Synapse, terrible with the old one They are disconnecting in Synapse and in Device Drivers. They are pluged in directly in the computers USB port, both when Synapse is disabled and enabled. My computer is running on Windows 10, regularly updated. I have send a case to Razer Support, but still waiting for the response ( I understand that the whole situation complicates the process and I have alot of time in my warrant since they are relatively new, so I am okay with waiting for the repsonse ) Thanks in advance!

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