Hi everyone!
I’ve been having some problems regarding my Kraken Kitty V2 BT headphones.
Whenever I try to join anything online, my audio cuts out, in discord calls, and games
At first, it started with discord, and only being able to hear the call I was in. All other windows and tabs would be muted, leaving me to only be able to hear the call I was in. I’ve had to resort to swapping the call to my phone, just so I can hear other things.
After that, though, this problem started migrating to my online games.
Well, specifically, only one game I have on my computer: Team Fortress 2 (please note, all other online games have been tested. All other online games can also be played primarily single-player/offline)
I thought this issue was something on my computer, or even something in-game (I even reached out to the game support for this), but soon found it was a problem with my headphones.
I can open the game just fine, get all the open music and menu SFX, but as soon as I try to open the settings menu, or even join a game, my audio cuts out, and I’m left completely deaf. I’m unable to hear any sounds in the game, from call-outs, to environments, to even voice chat!
I have tried playing the game without my BT headphones and found that this problem doesn’t present itself through my computer speakers, or through wired headphones.
I’m coming here (and contacting Razor Support) as a last resort before looking for something else. If anyone else has had this problem, or knows what to do, I would really appreciate getting some help in figuring out why my headphones have been glitching like this.
I really like the headphones I have now, and would hate to have to return them because of this.