kraken kitty v2 might be broken OR it might be something else, i need help determining | Razer Insider
Skip to main content

sometimes, not all the time, when i’m wearing my headphones, and the cord jiggles or moves slightly, the power to the headphones will cut out. it always comes back (so far anyway). the following are also true:

-they’re plugged into a usb port extender (it’s not the extender itself, it’s brand new and still doing the thing)
-the mouse and keyboard both continue to work during my headset doing whatever it does
-sometimes it seems like the entire computer is going to freeze up when it’s doing this (rare)
-it can happen whether the computer has been on for a while or if it has just been started up

 

does it sound like a headphones issue or maybe a short elsewhere?

Hello cole.coal,

Can you please check if the issue you're experiencing with your Razer Kraken Kitty V2 is happening while the Razer Synapse is closed or disabled? Were there any incidents that occurred to your headset before the issue? Is there any noticeable physical damage to the device? i.e. tangled cable, exposed wire, etc. Please PM me your headset serial number so I can help you promptly. All the best!